Emoni Ivory
Warren,USA
Summary
Detail-oriented administrative professional with extensive experience in administrative support, quality assurance, and customer service. Recognized for exceptional ability to manage executive schedules, prioritize tasks, and ensure seamless office operations. Proficient in Microsoft Office Suite, data entry, account reconciliation, and office management, contributing to high productivity and operational efficiency. Demonstrates strong communication and problem-solving skills that enhance team collaboration and project success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Administrator
CEC CONTROLS
Warren, US
07.2023 - Current
- Oversee quality assurance processes across multiple departments, ensuring adherence to company standards and regulations
- Manage audit processes and compliance for internal and external stakeholders
- Coordinate departmental activities, assisting executives with scheduling and planning to meet engineering objectives
- Work closely with senior leadership to develop risk management strategies and ensure departmental safety goals are met
- Monitored supplier performance to ensure adherence to contractual agreements regarding quality control measures.
- Investigated customer complaints related to product quality issues.
- Oversaw supplier quality performance, conducting audits and assessments to maintain high-quality supply chain.
- Developed tracking systems to monitor product performance over time.
- Evaluated new equipment or technologies that could improve the effectiveness of the Quality Assurance program.
- Coordinated internal audits at specified intervals according to established guidelines.
Patient Account Manager
Eastern Dental
Troy, US
10.2020 - 07.2023
- Coordinated communication between departments, scheduling meetings, interviews, and conducting employee onboarding
- Managed payroll functions and reconciled end-of-day reports while maintaining compliance with I-9 verification standards
- Supported development and submission of statistical reports, enhancing executive decision frameworks.
- Organized and tracked financial data, including accounts receivable and overdue accounts, ensuring efficient follow-ups and timely collections
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Conducted regular audits of patient accounts receivable balances for accuracy.
- Developed or analyzed information to assess current or future financial status of firms.
Office Liaison
Eastern Dental
Troy, US
02.2020 - 10.2020
- Handled account audits while ensuring resolution of patient billing inquiries.
- Orchestrated meeting arrangements for seamless coordination across teams.
- Facilitated dissemination of key updates, fostering improved organizational synergy.
- Conducted audits on patient accounts and facilitated refunds and billing adjustments
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Conducted research into customer needs and preferences in order to develop solutions that meet their requirements.
- Ensured compliance with relevant legislation when carrying out liaison activities.
Claims Processor/Accounts Receivable
Great Expressions Dental Centers
Southfield, US
02.2016 - 02.2020
- Processed insurance claims, managed post-collection payments, and assisted with provider relations for payment disputes
- Maintained accurate and up-to-date financial records, including balancing accounts and reconciling discrepancies
- Collaborated with management to pinpoint enhancements for process efficiency.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Performed quality assurance reviews on completed work to ensure compliance with standards.
- Maintained accurate records of all processed claims in accordance with departmental requirements.
- Coordinated and planned investigations of claims to confirm compensability and coverage.
Provider Relations Representative
Alliance Plan
Detroit, US
11.2015 - 02.2016
- Handled credentialing and eligibility questions while fostering medical provider connections.
- Streamlined administrative processes by organizing meetings and resolving provider challenges promptly.
- Limited project downtime and generated client retention by adhering to practitioner contracts and resolving provider grievances.
- Responded quickly and effectively to complaints from contracted providers regarding payment issues or other matters.
- Cultivated strong relationships to maintain provider network knowledge and implement corrective actions for ongoing issues.
Education
Associates - Business Administration
Oakland Community College
Auburn Hills, MI01.2025
High School Diploma -
Henry Ford II High School
Sterling Heights, MI06.2010
Skills
- Scheduling
- Office management
- Document preparation
- Meeting coordination
- Professional writing
- Verbal communication
- Client interaction
- Microsoft Office
- Google Workspace
- Calendar management
- Task prioritization
- Time management
- Accounts receivable/payable
- Data entry
- Report generation
- Managing executive schedules
- Event planning
- Multitasking
- Client communication
- Conflict resolution
- Satisfaction-focused
- Team coordination
- Cross-departmental collaboration
- Performance management
- Meeting planning
- Document handling
- Report analysis
- Database management
- Advanced MS office suite
- Report development
- Information confidentiality
- Quality control
Certification
- OSHA 30, 10/01/23, Present
- ISO 9000, 07/01/23, Present
- Driver’s License
Willingtorelocate
Macomb County, MI
Additionalinformation
U.S. for any employer, Macomb County, MI
Personal Information
Authorized To Work: US for any employer
Timeline
Quality Administrator
CEC CONTROLS
07.2023 - Current
Patient Account Manager
Eastern Dental
10.2020 - 07.2023
Office Liaison
Eastern Dental
02.2020 - 10.2020
Claims Processor/Accounts Receivable
Great Expressions Dental Centers
02.2016 - 02.2020
Provider Relations Representative
Alliance Plan
11.2015 - 02.2016
Associates - Business Administration
Oakland Community College
High School Diploma -
Henry Ford II High School
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