Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
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Mario Hayat

Maurertown,VA

Summary

Dynamic and results-oriented manager with a strong aptitude for team building and leadership, fostering an environment that motivates and inspires. Expertise in analytical problem-solving and independent decision-making drives effective solutions that enhance company success. Proven track record in cultivating excellent customer relations and building lasting relationships, contributing to a positive organizational culture. Committed to leveraging training, monitoring, and morale-boosting strategies to elevate employee engagement and optimize performance outcomes.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Restaurant Managing Partner/ General Manager

Island wing Company restaurant
06.2024 - 07.2025
  • Managed staff effectively to enhance team performance and improve service delivery.
  • Provided outstanding customer service by resolving issues and ensuring client satisfaction.
  • Created innovative menu offerings that aligned with customer preferences and seasonal ingredients.
  • Cultivated strong vendor relations to secure quality supplies and negotiate better pricing.
  • Oversaw daily operations to ensure efficiency and adherence to company standards.
  • Prepared detailed financial reports to analyze performance and guide strategic decision-making.

Assistant General Manager

Red Robin 's
07.2018 - 05.2024
  • Supervised various critical tasks, including budget implementations, employee reviews, and training.
  • Optimized profits by controlling food,and beverages costs by establishing portion control and quality standards.
  • Effective scheduling with no overtime policy to lower labor cost and directed staff in daily work assignments to maximize productivity.
  • Performed accurate weekly and monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Monitored cash intake to eliminate discrepancies.
  • Uphold restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest satisfaction.

General Manager

Applebee 's
04.2015 - 06.2018
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Hired and supervised 4 talented managers to generate over 3 million dollars in revenue.
  • Set standards and chart sales for controlling food, beverage and labor costs.
  • Weekly inventories of food, beverage, glassware, cleaning supplies and chemicals.
  • Daily inspections on cleaning and sanitation FOH & BOH.
  • Efficient scheduling without overtime to obtain labor goal
  • Mandatory weekly employee meeting to discuss team's performance and upcoming events.
  • Summary
  • Skills
  • Experience

General Manager

Cracker Barrel
02.2012 - 04.2015
  • Forecasted sales, allocated resources and managed labor to improve productivity.
  • Managed and motivated employees to promote professional skill development to achieve excellent guest satisfaction.
  • Hired, coached and directed team of 5 managers and 3 associates.
  • Calculated inventory and ordered appropriate supplies to meet expected demands.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Scheduled staff in daily work assignments to maximize productivity.
  • Cross train high skilled employees for internal management positions.

Education

Bachelor's Degree -

Norfolk State University

Skills

  • Ensures task completion
  • Alumni Outreach
  • Kitchen operations
  • Barrel Containers
  • Mixology expertise
  • Business management expertise
  • Point of sale operation
  • Customer relationship management
  • Client retention strategies
  • Service excellence
  • Attention to detail
  • Sales forecasting
  • Guest relations expertise
  • Customer service excellence
  • High-volume management
  • Supply chain purchasing
  • Reconciling
  • Food service management
  • Sales forecasting and strategy
  • Calendar management
  • Collaborative team development
  • Expense management
  • Payroll administration
  • Food safety practices
  • Revenue optimization
  • Customer engagement
  • Effective multitasking
  • Strong verbal communication
  • Consistent reliability
  • Inventory management
  • Recruitment and onboarding
  • Employee training

Accomplishments

  • Marketing - Implemented marketing strategies which resulted in 11% growth of customer base.
  • Supervised team of 65 staff members.
  • Supervision - Supervised sales team to monitor sales activity and goal achievement.
  • Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.

Certification

  • Certified Alcohol servsafe
  • Certified food servsafe manager
  • Certified Mixologist
  • Drivers License
  • Serve Safe Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Restaurant Managing Partner/ General Manager

Island wing Company restaurant
06.2024 - 07.2025

Assistant General Manager

Red Robin 's
07.2018 - 05.2024

General Manager

Applebee 's
04.2015 - 06.2018

General Manager

Cracker Barrel
02.2012 - 04.2015

Bachelor's Degree -

Norfolk State University

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