Mario Hernandez
San Tan Valley,AZ
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sr. Manager, Third Party Risk Management Oversight (SLoD)
PayPal, Inc.
01.2021 - 02.2024
- Responsible for designing, implementing, and overseeing PayPal’s Global Third-Party Risk Management Oversight Program.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Manager, Information Security Third Party Assurance
PayPal, Inc.
01.2019 - 01.2021
- Responsible for leading global team of Information Security risk assessors
- Developed and executed Information Security third party due diligence based on the inherent risk of the service being provided
- Point-of-contact for all Information Security contract negotiations including working with Legal to update InfoSec exhibit.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Risk Manager, Information Security
PayPal, Inc.
03.2016 - 01.2019
- Working with key stakeholders within Information Security & Technology, designed and executed Information Security risk assessments across multiple risk themes
- Managed quarterly scorecard updates, including SLT updates on key action plans
- Co-Secretary for Technology, Information Security & Privacy risk management committee.
IT Security Analyst II, Governance, Risk, & Compliance
Apollo Group/University of Phoenix Online
10.2014 - 03.2016
- Assist with defining the framework for security standards and compliance of Apollo’s security controls utilizing ISO/IED 27002, an international information security management standard
- Aid with all Information Security Governance, Risk, and Compliance (GRC) initiatives as needed.
IT Security Analyst, Governance, Risk, & Compliance
Apollo Group/University of Phoenix Online
05.2013 - 10.2014
- Assist with defining the framework for security standards and compliance of Apollo’s security controls
- Aid with all Information Security Governance, Risk, and Compliance (GRC) initiatives as needed.
IT Auditor (Internal Auditor)
Apollo Group/University of Phoenix Online
03.2012 - 05.2013
- Provide independent, objective risk-based assurance and consulting services designed to add value and improve company results.
IT Service Owner
Apollo Group/University of Phoenix Online
10.2010 - 03.2012
- IT Service Owner serves as the business unit liaison and advocates for the delivery of reliable services and support for both problem resolution and service improvement.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Trusted Security advisor
IT Campus/Division Supervisor (Desktop Operations Center)
Apollo Group/University of Phoenix Online
06.2007 - 11.2009
- Supervise and lead Campus/Division remote 3rd Tier technical support services including the planning, design, installation, and maintenance of new and existing endpoint technologies.
IT Service Desk Manager (Technical Assistance Center)
Apollo Group/University of Phoenix Online
11.2009 - 10.2010
- Utilizing a strong understanding of Service Desk functions and ITIL framework to manage incident and problem activities related to the identification, prioritization, and resolution of reported user problems.
IT Campus/Division Technician (Desktop Operations Center)
Apollo Group/University of Phoenix Online
07.2006 - 06.2007
Education
Bachelor of Science in Management - Management of People
University of Phoenix
Tempe, AZ01.2007
Associate of Occupational Studies in Culinary Arts & Sciences and Restaurant Management -
Scottsdale, AZ01.1998
Skills
- Information Security (Governance, Risk & Compliance) / Risk Management
- Third Party Risk Management
- Information Technology Service Management / Delivery
- Management
- Cross-functional Team Coordination
- Troubleshooting and problem resolution
- Documentation And Reporting
- Talent Development
- Process Improvement
- Team Leadership
Websites
Certification
- Certified Information Systems Auditor (CISA), ISACA, 2014 (expired)
- Certified Scrum Master – Scrum Alliance, 2011
- HDI Support Center Manager Certification, 2009
- ITIL v.3 Foundation Certificate in IT Service Management, 2008
Timeline
Sr. Manager, Third Party Risk Management Oversight (SLoD)
PayPal, Inc.
01.2021 - 02.2024
Manager, Information Security Third Party Assurance
PayPal, Inc.
01.2019 - 01.2021
Risk Manager, Information Security
PayPal, Inc.
03.2016 - 01.2019
IT Security Analyst II, Governance, Risk, & Compliance
Apollo Group/University of Phoenix Online
10.2014 - 03.2016
IT Security Analyst, Governance, Risk, & Compliance
Apollo Group/University of Phoenix Online
05.2013 - 10.2014
IT Auditor (Internal Auditor)
Apollo Group/University of Phoenix Online
03.2012 - 05.2013
IT Service Owner
Apollo Group/University of Phoenix Online
10.2010 - 03.2012
IT Service Desk Manager (Technical Assistance Center)
Apollo Group/University of Phoenix Online
11.2009 - 10.2010
IT Campus/Division Supervisor (Desktop Operations Center)
Apollo Group/University of Phoenix Online
06.2007 - 11.2009
IT Campus/Division Technician (Desktop Operations Center)
Apollo Group/University of Phoenix Online
07.2006 - 06.2007
Bachelor of Science in Management - Management of People
University of Phoenix
Associate of Occupational Studies in Culinary Arts & Sciences and Restaurant Management -
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