Mario Inocente
Fort Worth
Summary
Detail-oriented professional with a solid background in auto claims and mortgage underwriting. Expertise in process improvement and cross-functional collaboration, ensuring compliance and timely resolution of claims. Committed to delivering exceptional customer service and optimizing operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Auto Claims Associate
State Farm Insurance
08.2023 - Current
- Negotiated repair pricing and assessed liability through collaboration with body shops and auto professionals.
- Conducted thorough investigations by obtaining necessary documentation from claimants and insured parties.
- Explained coverage details for liability, PIP/MPC, UMPD, and physical damage while initiating payment processing.
- Educated customers on claim processes and escalated issues when required.
- Collaborated closely with appraisers, rental facilities, body shops, and salvage vendors to streamline operations.
Mortgage Underwriter
Primary Residential Mortgage
12.2020 - 08.2023
- Analyzed applicant income, expense data, asset documentation, credit reports, and property valuations to confirm loan qualification.
- Collaborated with processors and loan officers to expedite loan clearance processes.
- Reviewed AUS findings to ensure compliance with all investor and company guidelines.
- Contacted investors, Fannie Mae, and Freddie Mac for clarification on unique scenarios.
- Executed all underwriting functions according to diverse program requirements.
Mortgage Underwriter
Asurity Mortgage
11.2018 - 12.2020
- Managed monthly pipeline of 40 to 50 loans, encompassing purchases and refinances.
- Approved or rejected loan applications, requesting additional information as needed.
- Conducted underwriting functions according to varied program requirements.
- Oversaw manual loan underwriting while validating automated findings for government loans.
- Analyzed loan documents for accuracy to ensure completeness in credit decisions.
LOGISTIC SUPPORT
Pilot Thomas Logistics
10.2017 - 10.2018
- Developed and utilized customer relationships to drive sales opportunities through pipeline growth.
- Maintained customer database within territory to support account research and engagement.
- Utilized SAP features to analyze previous orders and generate new sales opportunities.
- Scheduled and dispatched monitor installations, repairs, tank sets, and pickups efficiently.
- Optimized fuel and lube deliveries for up to 100 drivers, focusing on cost-effectiveness and timeliness.
- Managed routing of customer deliveries, ensuring compliance with federal and State DOT regulations.
- Created tickets for milk runs, monitoring deliveries on a monthly basis for performance assessment.
Broker Assistant
Joerns Health Care
09.2016 - 10.2017
- Calculates volume, weight and cube requirements for LTL transportation services and small parcel delivery for domestic and international shipments.
- Interact with freight carriers and brokers for domestic and international shipments for purposes of rate quotes and pick up schedules.
- Coordinate daily reporting of finished goods receipts and transactions of product provided through a networking of PC emulation of SAP.
- Maintain direct communication with Customer Care, Sales Representatives, Purchasing, customers and carriers on procedures used for determination of freight claims, also the creation of management of such.
- Prepare bills of lading, domestic and international.
Post Closing Audit Specialist
Recovco Mortgage Service
04.2016 - 08.2016
- Examine closed loan files to include document comparisons with published product guidelines and data integrity and audit a minimum of 4-5 loans per day.
- Monitor and manage daily pipeline to meet Mortgage Network and Investor specific timelines for newly claimed loans, shipped loans, investor allocated loans, suspended loans, and final documents.
- Monitor loan deficiencies and follow-up as needed to ensure loans are purchased prior to the individual loan delivery expiration date.
- Communicate with other Mortgage Network employees and/or external entities to obtain the necessary corrected documentation, as needed, to facilitate the purchase of loans by Mortgage Network investors.
- Perform and maintain exemplary customer service when communicating with borrowers, or those who represent borrowers, regarding corrective documentation.
Education
High School Diploma -
Polytechnc High School
Fort Worth, TX05-1999
Skills
- Negotiation skills
- Claims assessment
- Documentation management
- Coverage explanation
- Process improvement
- Customer relationship management
- Problem solving
- Effective communication
- Claims investigation
- Claims review
Certification
- Texas All-Lines Adjuster License.
Timeline
Auto Claims Associate
State Farm Insurance
08.2023 - Current
Mortgage Underwriter
Primary Residential Mortgage
12.2020 - 08.2023
Mortgage Underwriter
Asurity Mortgage
11.2018 - 12.2020
LOGISTIC SUPPORT
Pilot Thomas Logistics
10.2017 - 10.2018
Broker Assistant
Joerns Health Care
09.2016 - 10.2017
Post Closing Audit Specialist
Recovco Mortgage Service
04.2016 - 08.2016
High School Diploma -
Polytechnc High School
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