Mario Jackson
Lilburn,GA
Summary
Dynamic jewelry professional with a strong attention to detail and precise hand-eye coordination, honed at Pickens Jewelers Inc. Proven track record in custom designs and jewelry repair, enhancing customer satisfaction through personalized service and expert knowledge of gemstones. Committed to continuous learning and optimizing workflow efficiency in high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Jewelry Polisher & Finisher
Pickens Jewelers Inc
Atlanta, GA
06.2023 - Current
- Polished jewelry using buffing wheels and polishing compounds to enhance appearance.
- Inspected finished pieces for quality assurance, ensuring high standards were met.
- Operated specialized machinery for cleaning and finishing jewelry items efficiently.
- Maintained organized workspace, adhering to safety protocols and cleanliness standards.
- Enhanced jewelry quality by carefully polishing and buffing finished pieces.
- Managed workflow to meet tight deadlines without compromising quality standards.
- Demonstrated strong attention to detail when performing intricate finishing tasks on complex products or designs.
Fine Jewelry Sales Associate
Kay Jewelers
Dunwoody, GA
12.2022 - 06.2023
- Assisted clients in selecting jewelry, providing personalized recommendations based on preferences.
- Educated customers about diamond grading and jewelry care to enhance knowledge and satisfaction.
- Conducted inventory assessments, ensuring accurate stock levels of diamonds and settings.
- Collaborated with team members to maintain an organized display that showcased products effectively.
Jeweler Apprentice
Jared Design and Service Center
Dunwoody, GA
12.2022 - 05.2023
- Managed comprehensive administrative and clerical operations within a high-volume Design & Service Center to ensure efficient workflow and project tracking.
- Executed professional polishing and rigorous quality control procedures to uphold the highest standards for custom jewelry designs and repairs.
- Directed the jewelry intake process by utilizing professional photography for precise documentation, tracking, and record-keeping of client assets.
- Delivered a "Customer-First" experience through direct engagement with retail store teams and clients, providing technical updates and service excellence.
- Collaborated with a cross-functional team to facilitate seamless communication between field locations and the service center for complex repair orders.
Jewelry Consultant
Most Hiwh Diamonds
Atlanta, GA
03.2018 - 07.2021
- Enhanced customer satisfaction through dedicated service and proactive follow-up, fostering long-term relationships.
- Designed and implemented merchandise displays to enhance visibility of new arrivals and seasonal promotions.
- Provided guidance on jewelry care and maintenance to enhance customer satisfaction and longevity of products.
- Facilitated supplier negotiations to achieve competitive pricing without compromising on quality assurance.
- Interacted with customers to discern needs, aiming to tailor sales pitches effectively.
- Acquired in-depth knowledge of gemstones and metals to enhance customer service and support team inquiries.
- Designed personalized jewelry to enhance customer satisfaction and meet unique style demands.
Education
Bachelor of Arts - Business Administration
Baker College
Flint, MI06.2009
Skills
- Precise Hand-eye coordination
- Strong attention to detail
- Patience and perseverance
- Continuous learning mindset
- Efficient time management
- Custom designs
- Jewelry repair
- Precious metals
- Gemstones
- Custom creations
- Gemological equipment
- Polishing skills
Certification
GSI Certified
Timeline
Jewelry Polisher & Finisher
Pickens Jewelers Inc
06.2023 - Current
Fine Jewelry Sales Associate
Kay Jewelers
12.2022 - 06.2023
Jeweler Apprentice
Jared Design and Service Center
12.2022 - 05.2023
Jewelry Consultant
Most Hiwh Diamonds
03.2018 - 07.2021
Bachelor of Arts - Business Administration
Baker College