Mario Jasso
Bloomington,IL
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations.
Overview
20
20
years of professional experience
Work History
Supervisor
Ram Cleaning Company
Bloomington , IL
12.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Cook
Texas Roadhouse
Bloomington, IL
09.2021 - 11.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Painter
Arcosa Windmill Inc.
Clinton, IL
08.2020 - 09.2021
- Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Repaired wall holes and scrapes.
- Climbed scaffolding, staging, ladders and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Mixed and matched paints according to customer specifications.
- Selected proper amount and type of thinners and accelerant to be used for specific jobs.
- Conducted final work check to assess quality and make corrections if necessary.
- Primed and sealed surfaces to best support paint coats.
- Performed regular preventive maintenance on tools and equipment to support best quality of work.
- Achieved optimal adherence by washing, treating and sanding surfaces.
- Inspected completed work for adherence to very strict guidelines and highest quality standards.
Kitchen Manager
Friday's Restaurant
Bloomington, IL
07.2001 - 03.2020
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased food and cultivated strong vendor relationships.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Helped general management develop prices based on inventory costs and portion sizes.
- Increased kitchen efficiency 100% by streamlining processes, reducing waste and mentoring team members on proper procedures.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Skills
- Business Processes and Procedures
- Manage a team to perform cleaning duties
- Instruct them how to run machinery and other items for cleaning
- Perform various security checks throughout the work day
- Address all customer complaints and concerns
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Ram Cleaning Company
12.2021 - Current
Cook
Texas Roadhouse
09.2021 - 11.2021
Painter
Arcosa Windmill Inc.
08.2020 - 09.2021
Kitchen Manager
Friday's Restaurant
07.2001 - 03.2020