Mario Jensen
Student
San Antonio
Summary
Dynamic Pool Manager with a proven track record at the City of Pflugerville, excelling in safety auditing and customer service. Enhanced employee retention through tailored professional development and reduced accidents via comprehensive lifeguard training. Skilled in chemical handling and adept at problem-solving, ensuring a safe and enjoyable environment for all guests.
Overview
3
3
years of professional experience
Work History
Student Assistant
YoungLife College
08.2024 - Current
- Enhanced office efficiency by organizing and maintaining files, records, and resources.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
- Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
- Collaborated with team members on event planning and execution, resulting in successful campus events and activities.
Pool Manager
City Of Pflugerville
06.2022 - Current
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Addressed and resolved customer complaints swiftly, maintaining high level of customer service.
- Reduced accidents by implementing comprehensive training programs for lifeguards and other staff members.
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
- Adjusted pool chemical balance to maintain general water cleanliness.
- Improved employee retention rates by providing professional development opportunities tailored for each role within the team structure.
Lifegaurd
UTSA Recreation Center
08.2024 - 08.2025
- Responded to emergency situations in a timely, efficient manner.
- Attentively monitored swimmers to identify distress.
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
Education
Kinesiology
The University of Texas At San Antonio
San Antonio, TX05-2028
Skills
Chemical handling
Health and safety compliance
Scheduling coordination
Safety auditing
Operations oversight
Facility maintenance
Work delegation
Lifeguard training
Teamwork and collaboration
Customer service
Problem-solving
Problem-solving abilities
Timeline
Student Assistant
YoungLife College
08.2024 - Current
Lifegaurd
UTSA Recreation Center
08.2024 - 08.2025
Pool Manager
City Of Pflugerville
06.2022 - Current
Kinesiology
The University of Texas At San Antonio
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