Mario Lazaro

As Merchandising Lead you will execute sales floor merchandising, pricing and recovery, and deliver excellent customer service. As an expert in your assigned departments, you will execute all merchandising processes while remaining focused on brand standards and customer service.

• Execute store merchandising standards following merchandise and visual guidelines for product presentation
• Maintain appropriate levels of product on the sales floor by remerchandising and replenishment as necessary based on sell through and seasonal changes
• Execute timely and accurate merchandising according to company guidelines and brand standards
• Execute pricing activities (e.g., price changes, sign changes, ticketing) accurately and efficiently
• Follow and ensure adherence to all product protection standards, guidelines and company policies implemented to minimize product loss
• Support the training of associates on merchandising standards, product knowledge, and tools adhering to Kohl’s brand standards as directed by store leadership
• Support and partner with other associates on merchandising incoming product with a focus on customer experience

At Kohl’s our strategy is to become the most trusted retailer of choice for the active and casual lifestyle. Be part of a team culture that values diversity and inclusion, works hard to help each other succeed, and celebrates each other's wins to deliver a best-in-class experience for our customers.

About the Role
In this role, you will provide direction and supervise associates to support a sales driving culture while focusing on creating a consistent customer experience. You will engage and connect with our customers by providing excellent customer service through our hospitality mentality approach. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to connect with the customers to solve their shopping needs making everyone feel respected, appreciated and rewarded.

Job Description

Key Accountabilities
Support Sales, Hospitality, Operations, People and Conversion through our Shop C3 Program.
Drive sales

• Drive sales by providing an inspiring environment that motivates customers to add to their basket
• Trip assurance through a replenished sales floor

Deliver a consistent sales floor experience

• Build customer connections with a greeting and execute an authentic hospitality experience
• Support sales floor, fitting room, point of sale, and operational processes, as required
• Omni, Freight flow process oversight
• Ensure all customers feel respected, appreciated and rewarded.

Build trust to solve the customer shopping needs

• Leverage omni channel offerings to deliver a frictionless customer experience
• Accurately deliver on our operational processes, BOPUS, BOSS, MLS, SFS

Build rapport and make a genuine connection with the customer

• Acknowledge and assist customers through our company programs
• Complete transactions accurately and efficiently while engaging customers

Be a savings consultant to help customers save with a Kohl’s Card

• Converts, opens and activates Kohl’s Card applications

Courteous and responsive to requests and questions
Onboard, train and develop associates

Job Description

About the Role

In this role, you will deliver excellent customer service and consistent execution of store operations. You will efficiently process freight, replenishment, and omni channel operations.

What You’ll Do

• Receive and process product, including unloading truck shipments and execute stockroom operations and omni channel fulfillment
• Replenish the sales floor as necessary based on sell through and seasonal changes
• Engage customers by greeting them and offering assistance with products and services
• Execute all product protection standards
• Participate in the training process for new hires on Kohl’s brand standards, product knowledge, inventory procedures, productivity standards, tools and resources and as directed by store leadership

Job Description

About the Role

As Holiday Omni Lead, you will lead the Omni team in fulfilling all Omni orders to deliver an excellent overall customer experience. You will teach, coach, develop and lead associates while completing all Omni operational processes focused on consistent execution and operational efficiency.

What You’ll Do

• Execute sound Omni operational processes, including Ship from Store, Buy Online Pickup in Store (BOPUS), and BOSS standards
• Provide input to leaders on workload allocation and team performance
• Ensure workstations, carts and holding areas are ready and follow best practices
• Lead team to utilize reports daily to meet all fulfillment goals
• Maintain clean area for associates to process efficiently
• Work trouble unit process daily to ensure orders are being fulfilled on time
• Audit Pickup orders daily through the Pickup App
• Provide timely task-based feedback to team members on all tasks
• Communicate Kohl's packing and shipping standards to team members to ensure all customers receive merchandise in excellent condition
• Support the training processes for new hires to ensure associates are skilled in process best practices, proper inventory procedures, productivity standards and how to leverage Kohl’s tools and resources