Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mario Leal

Mario Leal

Summary

Dynamic and personable customer service professional with a proven track record. Excelling in new hire training and fostering professional growth. Skilled in public speaking and creative problem solving, I enhance staff productivity and safety compliance, significantly reducing workplace incidents. Adept at relationship building, known for positive, solution-focused approach and ability to quickly build trust and rapport with clients and peers.

Overview

12
12
years of professional experience

Work History

Trainer

Southwire Company
03.2022 - Current
  • Mentor new hires with industry standard training resulting in stronger staff development and increased productivity.
  • Provide one-on-one mentoring to help individuals reach their full potential within the department.
  • Coach employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluate the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Serve as a trusted resource for colleagues seeking advice or clarification on matters related to workplace safety laws, regulations, or best practices.
  • Facilitate open lines of communication between employees and managers regarding potential hazards or unsafe conditions in the workplace.
  • Reduce the incidence of accidents and injuries through regular safety inspections and risk assessments.
  • Deliver engaging presentations to new hires, emphasizing the importance of maintaining a safe work environment for all staff members.
  • Operate machining equipment safely with team of operators.
  • Reduce machine downtime by performing regular inspections and identifying potential issues before they escalated.
  • Sustain high levels of accuracy in assembly tasks, resulting in fewer defects and returns from customers.

Operations Specialist

Jani-King Janitorial Services
06.2020 - 02.2022
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Worked flexible hours across night, weekend, and holiday shifts. Always on-call.
  • My role involved more than just oversight — I regularly rolled up my sleeves to fill in on the field, especially during the pandemic. From cleaning patient rooms to sweeping, mopping, and taking out trash, I’ve done it all with care and attention to detail.

Dispatcher

Aerotek Inc.
02.2018 - 2020
  • Managed high-stress plant shutdown situations calmly and effectively, ensuring timely assistance to assembly lines in need of materials.
  • Communicated with drivers and maquila personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 5 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.

Inventory Specialist

Best Buy Inc
09.2017 - 02.2018
  • Enhanced inventory accuracy by conducting regular cycle counts.
  • Processed pick-up orders and completed proper procedures using mobile equipment.
  • Completed physical inventory counts.
  • Collaborated with team members to ensure timely completion of daily tasks, like stocking the floor and zoning.
  • Assisted guests with any questions related to product or store information.
  • Assisted guests with product carry-outs and carry-ins.
  • Operated manlift safely stock and organize large appliances and electronics, including washers, dryers, and flat-screen TVs.
  • Helped unloading merchandise truck.

Parts Manager

Green Bay Packaging
05.2013 - 08.2017
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.

Education

High School Diploma -

Eastern New Mexico University, Roswell
Roswell, NM

Skills

  • New hire training
  • Planning and coordination
  • Public speaking
  • Creative problem solving
  • Train-the-trainer
  • Proficient in mobile equipment
  • Clear verbal communication
  • Resource procurement
  • Decision-making
  • Relationship building
  • Assignment delegation
  • Human resources

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Trainer

Southwire Company
03.2022 - Current

Operations Specialist

Jani-King Janitorial Services
06.2020 - 02.2022

Dispatcher

Aerotek Inc.
02.2018 - 2020

Inventory Specialist

Best Buy Inc
09.2017 - 02.2018

Parts Manager

Green Bay Packaging
05.2013 - 08.2017

High School Diploma -

Eastern New Mexico University, Roswell

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Mario Leal