Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mario Leon

Stafford,TX

Summary

Dynamic Shift Leader with a proven track record at Charleys Philly Cheese Steak, showcasing exceptional team leadership and problem-solving skills. Expert in cash handling and fostering a collaborative environment, significantly enhancing customer satisfaction and operational efficiency. Demonstrates a positive attitude and a knack for creative solutions, ensuring smooth shift operations and compliance with safety protocols.

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

4
4
years of professional experience

Work History

Shift Leader

Charleys Philly Cheese Steak
10.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Crew Member

McDonald's
11.2023 - 09.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Crew Member

McDonald's
08.2020 - 04.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

Electrical

Houston Career Institute
9700 Bissonnet St Ste 1400 Houston, TX 77036 Unit

Thurgood Marshall High School
1220 Buffalo Run Missouri City, TX 77489 United S
05.2023

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Team collaboration and leadership
  • Decision-making
  • Shift checklists
  • Shift leadership
  • Creative problem solving

Languages

Spanish
Native or Bilingual

Timeline

Shift Leader

Charleys Philly Cheese Steak
10.2024 - Current

Crew Member

McDonald's
11.2023 - 09.2024

Crew Member

McDonald's
08.2020 - 04.2022

Electrical

Houston Career Institute

Thurgood Marshall High School

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Mario Leon