Mario Lizarraga
Mansfield
Summary
Seasoned Operations Manager and talented leader with 19 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Operations Manager
Temco Logistics
02.2025 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced operational risks while organizing data to forecast performance trends.
Driver/Coach
Temco Logistics
12.2023 - 02.2025
- Driver-Provided exceptional customer service, including resolving any delivery related complaints or concerns.
- Time management and prioritization of deliveries to meet tight deadlines. Strategize in cooperation with management in mapping routes to meet work schedule.
- Coordinated with warehouse team to ensure accurate and efficient loading and unloading of goods.
- Inspected trucks in yards regularly and documented issues.
- Maintained accurate records, including time stamps and signatures.
- Responsible for training new employees, and implementing core team values.
- Met with vendors, secured purchase orders, create productivity reports for vendors and company.
- Create new relationships with potential new vendors to secure new merchandise for company.
Driver/Coach-Trainer
The Home Depot
08.2015 - 12.2023
- Driver-Provided exceptional customer service, including resolving any delivery related complaints or concerns.
- Time management and prioritization of deliveries to meet tight deadlines. Strategize in cooperation with management in mapping routes to meet work schedule.
- Coordinated with warehouse team to ensure accurate and efficient loading and unloading of goods.
- Inspected trucks in yards regularly and documented issues.
- Maintained accurate records, including time stamps and signatures.
- Responsible for training new employees, and implementing core team values.
- Met with vendors, secured purchase orders, create productivity reports for vendors and company.
- Create new relationships with potential new vendors to secure new merchandise for company.
Office Manager-Sales
West Coast Insurance
02.2011 - 07.2015
- Managed daily operations of office including coordinating schedules, answering phones, and responding to emails.
- Trained staff, created sales goals, and incentives.
- Oversaw budget and expenses, including negotiating contracts with vendors and suppliers.
- Created and maintained filing system for important documents and records.
- Trained and supervised administrative staff, ensuring efficient and effective workflow.
- Communicated with clients and customers, providing excellent customer service.
- Assisted with HR tasks such as onboarding new employees and managing employee benefits.
- Resolved any office conflicts or issues in a timely and professional manner.
- Maintained high volume sales of vehicle, property and life insurance.
Sales Agent
Freeway Insurance Services
02.2008 - 02.2011
- Assisted customers with inquiries, complaints, and product information via phone, email, and chat.
- Resolved customer issues and concerns in a timely and efficient manner, achieving a 95% customer satisfaction rating.
- Maintained accurate and detailed records of customer interactions and transactions in CRM system.
- Proactively identified and upsold additional products and services to customers, resulting in a 10% increase in sales for office.
- Handled high volume of inbound calls and maintained a fast average call handling time of 2 minutes.
- Demonstrated strong product knowledge and provided accurate and helpful information to customers.
- Assisted in training new customer service representatives on company policies, procedures, and systems.
- Received multiple awards for excellent customer service and exceeding sales and performance goals.
Office Manager-Sales
Best Insurance
01.2006 - 02.2008
- Oversaw all sales operations and managed a team of sales representatives, resulting in a 15% increase in revenue within the first year.
- Developed and implemented effective sales strategies and procedures to enhance overall sales performance.
- Coordinated with cross-functional teams to ensure seamless collaboration between sales, marketing, and customer service departments.
- Tracked sales metrics and generated weekly, monthly, and quarterly reports to analyze performance trends and make data-driven decisions.
- Managed customer relations, including handling inquiries, resolving complaints, and ensuring high levels of customer satisfaction.
- High end insurance sales. (Lloyd’s of London)
Education
Insurance License - Insurance Broker
Mike Russ Financial
03.2011
Skills
- Performance reporting
- Production
- Incidents management
- Marketing
- Performance monitoring
- Supply chain logistics
- P&L management
- Team leadership
- Operational efficiency
- Team building/leadership
Certification
- Forklift Training
Languages
Spanish
Professional Working
Timeline
Operations Manager
Temco Logistics
02.2025 - Current
Driver/Coach
Temco Logistics
12.2023 - 02.2025
Driver/Coach-Trainer
The Home Depot
08.2015 - 12.2023
Office Manager-Sales
West Coast Insurance
02.2011 - 07.2015
Sales Agent
Freeway Insurance Services
02.2008 - 02.2011
Office Manager-Sales
Best Insurance
01.2006 - 02.2008
Insurance License - Insurance Broker
Mike Russ Financial
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