Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

MARIO LLANES

AMAZON
Salt Lake City,UT
2
Languages
10
years of professional experience

Professional with strong foundation in process management and operational support. Proven track record of optimizing workflows and facilitating team collaboration to achieve results. Known for reliability and adaptability in dynamic environments. Proficient in process documentation and quality control.

Work History

Process Assistant, L3

2 Years 4 Months
AMAZON | 04.2024 - Current
  • Providing daily management of multiple departments by assigning job duties and leading team meetings.
  • Communicated with supervisors to eliminate obstacles, enhancing safety and effectiveness of workplace operations.
  • Monitored inventory counts to ensure accuracy and efficiency. and problem solve queues.
  • Managed multiple departments daily by assigning job duties and leading team meetings for improved collaboration.
  • Monitored employee performance, reporting results and providing feedback to support continuous improvement.
  • Streamlined operational processes to enhance workflow efficiency and productivity.
  • Implemented process improvements, reducing errors and increasing task accuracy across departments.

Process Guide

2 Years 11 Months
Amazon | 05.2021 - 04.2024
  • Led cross-functional meetings to identify bottlenecks and drive strategic solutions for operational challenges.
  • Analyzed performance metrics to recommend adjustments that improved overall productivity and service levels.
  • Reduced error rates by implementing robust quality control measures within critical processes.
  • Streamlined workflows to enhance operational efficiency and reduce processing time.
  • Developed training materials to onboard new team members effectively and ensure consistent quality standards.

Customer Service Representative

11 Months
Alorica | 08.2016 - 07.2017
  • Guided customers in resolving issues across various Microsoft operating systems.
  • Diagnosed and troubleshot hardware and software issues.
  • Determine appropriate solutions for frustrated customers who left negative feedback to the company.

Education

High School Diploma

Hunter High School | West Valley City, UT | 05.2015

Skills

Workflow management
Performance monitoring
Operational support
Team leadership
Operational strategy
Operational compliance
Safety management
Decision-making
Problem-solving

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Process Assistant, L3

AMAZON
04.2024 - CurrentRead More

Process Guide

Amazon
05.2021 - 04.2024Read More

Customer Service Representative

Alorica
08.2016 - 07.2017Read More

Hunter High School

High School Diploma
Read More
MARIO LLANES