Summary
Work History
Education
Skills
Interests
Timeline
GeneralManager
Mario Lobato-Barnhart

Mario Lobato-Barnhart

Martinsburg,WV

Summary

Dynamic customer service professional with extensive experience at Walmart, excelling in conflict resolution and loss prevention. Proven track record of enhancing customer satisfaction through effective issue resolution and meticulous order verification. Adept at cash handling and maintaining accuracy, contributing to a seamless shopping experience and operational efficiency.

Work History

Cashier

Rutter's
  • Boosted sales through strategic product suggestions based on customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed store customers and addressed concerns promptly.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Processed refunds and exchanges in accordance with company policy.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Restocked and organized merchandise in front lanes.

Warehouse Worker

Macy's
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Assembled pallets and crates for secure transportation of materials.
  • Managed warehouse operations and verified proper shipment procedures.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Helped train new employees in safe practices and warehouse procedures.
  • Operated equipment while observing standard safety procedures.
  • Maintained clean, orderly work environment free of hazards.

Frozen and Dairy Associate

Walmart
  • Updated manuals to reflect amending of rates, rules or regulations.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Kept work areas neat, clean and free from debris.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Followed orders precisely for correct items, sizes and quantities.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Greeted store customers and discussed needs.
  • Maintained store assets with effective loss prevention strategies.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Stocked designated items on shelves, end caps and displays.
  • Picked and packed order items.

Online Personal Shopper

Walmart
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Worked productively with customers to meet order requirements and service expectations.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Asset Protection Associate

Walmart
  • Kept patrons and employees safe and from criminal activity.
  • Wrote reports for internal and external crime, burglary, or theft.
  • Wrote reports outlining activities and results.
  • Contacted local authorities and apprehended shoplifters.
  • Checked CCTV for evidence of shoplifting.
  • Controlled reduction of loss inventory by protecting company assets.
  • Patrolled store departments to check for suspicious activities.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Implemented loss prevention strategies and programs to minimize shrinkage.
  • Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
  • Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
  • Utilized various hand and power tools to secure premises and increase protection.
  • Monitored surveillance cameras and alarm systems to detect suspicious activity.

Customer Service Manager

Walmart
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Researched and corrected customer concerns to promote company loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Online Personal Shopper Manager

Walmart
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Tracked substitutions and informed customers of changes.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Outbound Warehouse Associate

Amazon
  • Balanced loads and secured items for safe and damage-free transport to destinations.
  • Completed fast loading and unloading of trucks carrying freight and materials.
  • Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
  • Used correct, safe processes for operating material handling forklifts, pallet jacks and hand trucks.
  • Upheld company standards for quality, performance and accuracy across outbound operations.
  • Checked and rechecked orders before packaging and shipping items.
  • Followed safe handling processes for different types of loads and materials.
  • Sorted and delivered materials to different work areas and staff.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.

Education

Martinsburg High School
Martinsburg, WV

Skills

  • Returns processing
  • Product restocking
  • Drawer balancing
  • Payment posting
  • Conflict resolution
  • Online orders preparation
  • Point-of-sale system
  • Written and verbal communication
  • Cash handling
  • Sales transactions
  • Refunds and exchanges
  • Money handling
  • Customer service excellence
  • Merchandise restocking
  • Customer service
  • Issue resolution
  • Cash handling and management
  • Refund handling
  • Customer assistance
  • Retail merchandising
  • Order verification
  • Loss prevention

Interests

Sports , cars and hanging out with friends

Timeline

Cashier

Rutter's

Warehouse Worker

Macy's

Frozen and Dairy Associate

Walmart

Online Personal Shopper

Walmart

Asset Protection Associate

Walmart

Customer Service Manager

Walmart

Online Personal Shopper Manager

Walmart

Outbound Warehouse Associate

Amazon

Martinsburg High School

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Mario Lobato-Barnhart