Mario Lopez

Tile Redi USA

11.2009 - Current

Answered customer questions about sizing, accessories, and merchandise care.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Managed customer accounts to secure customer satisfaction and repeat business.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Coordinated shipments and tracked progress to facilitate timely delivery.
Built and established relationships with staff and vendors.
Established relationships and worked with big box stores ie: Lowe's, Menards, Home Depot, Floor & Decor Ect.
Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Reviewed paperwork to determine priorities and set schedules.
Generated documentation and information required for customer shipments.
Tracked orders and notified customers of status or potential delays.