Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Mario Lopez

Alexandria,US

Summary

Dynamic professional with a proven track record at Walmart, excelling in customer service and client relationship management. Skilled in multitasking and handling money, adept at boosting customer satisfaction and team building. Bilingual and proficient in stocking and merchandising, consistently enhancing store operations and team efficiency.

Overview

3
3
years of professional experience

Work History

Automotive Service Writer

Walmart
Alexandria, VA
06.2024 - Current
  • Maintained a safe working environment by adhering to safety protocols at all times.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Ensured all safety protocols were strictly adhered to within the shop environment.
  • Worked closely with the service department personnel to coordinate daily activities.
  • Ordered parts from suppliers as needed.
  • Processed payments from customers in accordance with company policies.
  • Processed invoices for payment and checked warranties for coverage eligibility.
  • Identified automotive issues to determine service needs by reviewing symptoms, test driving and conducting inspections.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Called customers to schedule vehicle inspections, recall work and preventive maintenance.

Sales Designated

2nd Ave Thrift Store
Alexandria, US
03.2022 - 06.2024
  • Assist customers with knowledgeable customer practices
  • Provide customer assistance in a quickly and effective way
  • Handled closing procedures to ensure store functions to be ready for the following business day
  • Collaborate with co-workers, offer help during busy time or when needed
  • Follow company policies and procedures, this includes cash handling and security procedures
  • Develop and train new hires, and do the right thing.
  • Ensure that merchandise is put back onto the sales floor correctly.
  • Ensure that the floor is recover and shoppable for customers satisfactory
  • Carefully handling expensive products
  • Conducted evaluations of current and projects training requirements to enhance program quality and efficacy.
  • Explained goals and expectations required of trainees.

Education

High School Diploma -

West Potomac High School
Alexandria, Va
12.2024

Skills

  • Customer service
  • Multitasking
  • Handling money
  • Stocking and merchandising
  • Team player
  • Arranging spaces
  • Client relationship management
  • Team building
  • Bilingual skills

Languages

Spanish
Native/ Bilingual
English
Professional

References

References available upon request.

Timeline

Automotive Service Writer

Walmart
06.2024 - Current

Sales Designated

2nd Ave Thrift Store
03.2022 - 06.2024

High School Diploma -

West Potomac High School

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Mario Lopez