Mario Lopez-Estrada
Columbia,MO
Summary
Adept at thriving in high-pressure environments, I significantly enhanced customer satisfaction at Jose Jalapenos by skillfully managing large parties and ensuring order accuracy. My proficiency in safe food handling, coupled with a warm and professional demeanor, fosters both team collaboration and a stellar workplace experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Jose Jalapenos
04.2022 - 06.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Line Cook
McAlister's Deli
09.2023 - 11.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
Food Waiter
Jose Jalapenos
11.2024 - Current
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Streamlined communication between the front-of-house and back-of-house teams to minimize errors and delays in service.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
- Contributed to positive guest experiences by accommodating special requests and dietary restrictions whenever possible.
Education
High School Diploma - General Studies
05.2023
Skills
- Strong multitasking
- Customer service focus
- Cleanliness
- Professional appearance
- Memory retention
- Allergy awareness
- Efficient organization
- Order accuracy
- Cultural sensitivity
- Food safety
- Quality control
- Safe food handling
- Team collaboration
- Attention to detail
- Basic math
- Calm demeanor
- Positive and professional
- Warm and friendly
- Team player
Certification
- OSHA Certification
- Food Handlers Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food Waiter - Jose Jalapenos
11.2024 - Current
Line Cook - McAlister's Deli
09.2023 - 11.2024
Host - Jose Jalapenos
04.2022 - 06.2023
Rock Bridges Highschool - High School Diploma, General Studies
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