Summary
Overview
Work History
Education
Skills
Timeline
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Je'chiana Napoleon

Mesa,AZ

Summary

Experienced Client Service Coordinator bringing 3 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Wanting to further the career in growth within the population that Community Medical Services serve.

Overview

13
13
years of professional experience

Work History

Client Service Coordinator

Community Medical Services
01.2022 - Current
  • Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
  • Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
  • Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Customer Service Representative

PSCU
08.2021 - 12.2021
  • Customer service agent responsible for answering incoming calls to assist members with their bank accounts
  • Work alongside many credit unions to provide great customer service to all members
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Concentrix
10.2020 - 07.2021
  • Customer service agent responsible for answering incoming calls, assisting customers with payments and information regarding cellular and internet accounts
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Receptionist

Bell Lexus North Scottsdale
08.2020 - 10.2020
  • Responsible for answering phone calls, greeting customers, paperwork, filling and responsible for sending/receiving packages
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Store Manager

United Beauty Supply
01.2016 - 03.2020
  • Managed daily operations to ensure smooth functioning of the store, maintaining clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Administrative Assistant

ChargePoint
01.2012 - 01.2016
  • Responsible for filing, stocking of marketing materials/inventory and worked as an event assistant to the Event Manager for corporate functions and events
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Some College (No Degree) -

South Mountain Community College
Phoenix, AZ

High School Diploma -

Santa Clara High School
Santa Clara, CA
06.2016

DeAnza College
Cupertino, CA
08.2015

Skills

  • Client Relationship Building
  • Strong Organization
  • Proficient in Methasoft and Microsoft Office
  • Professionalism and Etiquette
  • Client Support
  • Client profile building

Timeline

Client Service Coordinator

Community Medical Services
01.2022 - Current

Customer Service Representative

PSCU
08.2021 - 12.2021

Customer Service Representative

Concentrix
10.2020 - 07.2021

Receptionist

Bell Lexus North Scottsdale
08.2020 - 10.2020

Store Manager

United Beauty Supply
01.2016 - 03.2020

Administrative Assistant

ChargePoint
01.2012 - 01.2016

High School Diploma -

Santa Clara High School

DeAnza College

Some College (No Degree) -

South Mountain Community College

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Je'chiana Napoleon