Mario Madrigal
Richmond,Tx
Summary
Become an asset and grow with your company to its fullest potential.
Overview
23
23
years of professional experience
Work History
National Warranty Manager and National Technical Advisor
Sage Surfaces LLC
01.2015 - 01.2025
- Responsibilities include overseeing all claims from Lowe’s, Floor & Décor, Cabinets To Go, IME’s, RTA’s. Also receive claims directly from customers and fabricators.
- I work all Quartz, Granite, Solid Surface, Porcelain, Butcher Block and Laminate product claims.
- I Review all photos and information provided and respond with an official assessment. I work directly with suppliers, distributors, fabricators, stores and customers.
- I assist all Regional and Territory Sales and Installation Managers and Customer Service with any fabrication, installation or material related questions they may have.
- 2025-May I was asked to take on the position as National Cabinet Recruiter and National Countertop Installation Manager and travel where needed with fabricators having problems.
Owner
Elite Countertops LLC
Edinburg, Texas
01.2008 - 01.2015
- 2008 – Was asked to relocate to start a new AllCountertops Company and manage it in South Tx. RGV as GM.
- 2009 Had an opportunity to take over from GM as owner. I started my company in 2009-2015.
- I Serviced all Home Depots in S Tx. Lowes granite was added late 2009. Eventually I did granite and quartz for both Home Depot and Lowes until April 2015.
Installation/Sales Manager-Relocated
AllCountertops
Houston, Texas
01.2006 - 01.2008
- 2006 Recruited by sister company to help start a new Home Depot Service Provider Installation company. AllCountertops. Managed 6 Salesmen and 12 install crews for All Countertops and Stone Systems of Houston. Title was Sales and Installations Mgr.
- Also managed All Countertops Customer Service Dept and call center.
- Mornings I would meet all installers at Stone-Systems, hand out jobs and oversee installations as install manager.
Regional Installations/Sales Manager
USStone
Houston, Texas
01.2002 - 01.2006
- 2002 Recruited by USStone as Assistant Installations Manager – Same year promoted to Installation Mgr.
- 2002-2003 Promoted to National Installations Warranty Mgr for a Lowes National Countertop program-Avanza.
- 2003-2004 Promoted to Regional Installations Mgr. Covered 13 States.
Education
Associates - Criminal Justice
Wharton County Junior College
Wharton, TX05-1993
Skills
- Great customers service and communication skills
- Self-Motivated I love to share my knowledge and experience with others
- Great management skills – I work well with others
- My Motto is to train others as if I’m giving my job away
Accomplishments
- Accomplishments 1998 through 2002
- 1998 Countertop-Shop Manager Expo Design Center (A Home Depot Company)
- 2000 Promoted to Project Superintendent for Kitchen and Bath Remodels.
- 2000-2002 worked directly with customers, store associates, designers and contractors completing K&B remodels.
- Accomplishment 2002-2006
- 2002 Recruited by USStone as Assistant Installations Manager – Same year promoted to Installation Mgr.
- 2002-2003 Promoted to National Installations Warranty Mgr for a Lowes National Countertop program-Avanza.
- 2003-2004 Promoted to Regional Installations Mgr. Covered 13 States
- 2006-2008
- 2006 Recruited by sister company to help start a new Home Depot Service Provider Installation company. AllCountertops. Managed 6 Salesmen and 12 install crews for All Countertops and Stone Systems of Houston. Title was Sales and Installations Mgr.
- Also managed All Countertops Customer Service Dept and call center.
- Mornings I would meet all installers at Stone-Systems, hand out jobs and oversee installations as install manager.
- 2008 – Was asked to relocate to start a new AllCountertops Company and manage it in South Tx. RGV as GM.
- 2009 Had an opportunity to take over from GM as owner. I started my company in 2009-2015.
- I Serviced all Home Depots in S Tx. Lowes granite was added late 2009. Eventually I did granite and quartz for both Home Depot and Lowes until April 2015.
- 2015-2025 Current – Recruited by Sage Surfaces as National Warranty Manager and Technical Advisor.
Bilingual - Spanish
Fluent in Spanish. Can read and write.
Timeline
National Warranty Manager and National Technical Advisor
Sage Surfaces LLC
01.2015 - 01.2025
Owner
Elite Countertops LLC
01.2008 - 01.2015
Installation/Sales Manager-Relocated
AllCountertops
01.2006 - 01.2008
Regional Installations/Sales Manager
USStone
01.2002 - 01.2006
Associates - Criminal Justice
Wharton County Junior College