Summary
Work History
Education
Skills
Timeline
Generic

Mario Martinez

San Antonio

Summary

Dynamic and bilingual professional with a proven track record in enhancing customer service and sales, Skilled in problem-solving and time management, proofreading, and legal document translating. I excel in fast-paced environments, ensuring high levels of client satisfaction. Fluent in English and Spanish, I leverage language skills to foster strong client relationships and drive successful outcomes making sure that all parties are onboard and content and fully knowledgeable in all aspects of the contract signing process.

Work History

Retail Sales Manager

5th Scent
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
  • Answered questions about store policies and addressed customer concerns.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.

Office Assistant

Crestwood Estates
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
  • Input data into spreadsheets and databases.
  • Utilized office management software to record and track customer information.
  • Coordinated and scheduled meetings and appointments.
  • Maintained strong relationships with city officials to facilitate smooth permit approvals.
  • Demonstrated strong attention to detail while reviewing complex documents, minimizing errors during the submission process.
  • Enhanced company reputation by ensuring all projects adhered to relevant codes, laws, and regulations.

Bilingual Sales Associate

Alpha Mobile Homes
  • Facilitated the translation of promotional materials for distribution within Spanish-speaking markets, expanding brand reach and awareness.
  • Joined weekly discussions focused on enhancing overall store efficiency through the use of bilingual capabilities.
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
  • Ensured compliance with federal/state laws regulating real estate transactions.
  • Wrote contracts to outline sales and purchases of properties.
  • Managed multiple projects simultaneously, maintaining strict deadlines for inspections and reporting.

Contract Interpreter English to Spanish

Alpha Mobile Homes
  • Maintained strict confidentiality of sensitive information in accordance with industry standards and ethical guidelines.
  • Contributed to the growth of the organization through consistent professionalism, high-quality interpretation services, and a strong commitment to client satisfaction.
  • Supported diverse clientele with professional interpretation in various settings, including medical appointments, legal proceedings, and business conferences.
  • Demonstrated mastery over multiple dialects within target languages, allowing for more authentic communication experiences.
  • Conveyed complex technical concepts effectively by utilizing extensive subject matter knowledge in specialized fields.
  • Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
  • Stored and filed contract documents in orderly, organized systems.
  • Drafted, reviewed and revised contracts for accuracy and completeness.
  • Reduced legal disputes by meticulously verifying contract compliance and documentation accuracy.
  • Translated documents from English to Spanish and vise versa.
  • Fostered better understanding of complex documents by translating technical manuals, legal contracts, and medical reports.
  • Maintained high linguistic standards across all translations through rigorous proofreading and editing processes.
  • Received positive feedback from clients for exceptional attention to detail in translated documents and interpreted conversations.
  • Interpreted conversations between foreign language-speaking clients and others.

Education

High School Diploma -

William J. Brennan High School
San Antonio, TX
06.2019

Skills

    Hardworking employee enthusiastic about learning Any field inside and out

    Pursues opportunities to learn new skills and contribute to group success

    Offers strong administrative, relationship-building and problem-solving abilities

    Experienced Customer Service Representative fluent in English and Spanish language

    Professional employee dedicated to providing excellent service to current and new customers Comfortable working in fast-paced environment attending to customer service needs including incoming calls, contract questions, issue resolution and provided timeframes for legal processing

    Time Management efficiency

    Valid Driver's License

    Problem-Solving

    Customer Service experience 4 years

    Punctual and Reliable

    [Language] Fluency

    Ability to build rapport with clients and assisting them face to face on a weekly or monthly basis

Timeline

Retail Sales Manager

5th Scent

Office Assistant

Crestwood Estates

Bilingual Sales Associate

Alpha Mobile Homes

Contract Interpreter English to Spanish

Alpha Mobile Homes

High School Diploma -

William J. Brennan High School

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Mario Martinez