Mario Martinez

Direct Path

• Pick - Become a Top Performer being able to hit over 100% of the target rate. Received multiple Documented Positive and Appreciation Feedbacks for being Top 1-10% in both Productivity and Quality. Was able to pick 5k units during a 10-hour shift over 40 times, 3 of those instances managing to hit 6k units.
• Stower - Crossed Train in order to assist when required. Was able to reach the 95-100% of the target rate despite limited time in path.
• Singles - Crossed Train in order to assist when required. Was able to reach over 100% of the target rate within the training period.

Indirect Role

• Pick Process Guide - Owned and managed an AR pick floor. Being able to staff associates and indirect roles at SOS. Managed HC with drop and add callouts from QB. Assisted associates with questions and station needs. Monitored metrics and coached associates in order to best optimize performance and customer order fulfillment.
• Pick Learning Ambassador - Assisted in training and guiding new hire associates in order to provide a positive, safe, and productive experience. Coached associates who required further assistance in order to improve their experience and productivity.
• Pick Auditor - Monitored Quality Metrics. Coached associates who struggled with quality errors in order to help maintain high standards in quality, productivity, and customer order fulfillment.
• Tote Runner - Supported Pick Associates by providing totes and resolving issues to their ARSAW station. Maintain Area Organization by clearing UPP and Dirty/Broken totes. Followed Pallet Jack safety guidelines.

Provisions Department

• Prepared Dry/Cool/Frozen Provision orders for customers in a set time
• Checked and maintain inventory while adhering to Provisions Safety and Health guidelines

Receiving Department

• Unloaded/Checked/Receive merchandise ranging from Dry/Cool/Frozen Provision items, Technical/Chemical Items and Steel/Spare items
• Tracked and expedited required orders based on deadlines in order to not miss shipments to customers

Shipping Department

• Consolidated and tracked orders for customers, ensuring all items were accounted for
• Coordinated with Provisions/Tech/Receiving Department on order and items needed to fulfill shipments
• Staged and loaded orders according to set deadlines in order to meet customers time requirements

• Resolved customer complaints promptly and efficiently.
• Processed payments from customers and updated financial records accordingly.
• Assisted buyers in selecting appropriate products based on their needs.
• Maintained accurate inventory records and monitored stock levels.
• Managed returns of defective or incorrect items according to company policy.
• Established performance goals for team members and monitored progress towards those goals.
• Recruited, trained, and supervised staff members within the Parts Sales Department..
• Managed recruiting, objectives setting, coaching, and performance monitoring of sales team.

• Greeted customers upon arrival to assess their needs and provide assistance.
• Utilized Point-of-Sale systems for processing payments from customers quickly and accurately.
• Provided customer service and support in the parts department, including answering questions and resolving issues.
• Adhered to all safety procedures when handling hazardous materials such as oils and chemicals.
• Assisted with inventory management by stocking shelves, organizing items, and restocking supplies as needed.
• Performed complimentary services, battery installation, testing and wiper installations.