Mario Martinez Jr.

In my role as an HVAC Technician Apprentice, my responsibilities include attending Johnstone's in-house HVAC installation classes 2 days per week in Cincinnati where I work on hands-on installation, service and troubleshooting of: furnaces, mini splits, AC/HP, as well as other critical HVAC skills. the other 3 days I work as a paid employee in the operations department. The training program will be completed after 14 weeks.

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
• Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
• Collaborated with cross-functional teams to escalate complex issues and provide timely resolutions for customers
• Developed strong relationships with key clients through regular communication and personalized support

• Operated landscaping equipment to maintain and enhance outdoor spaces.
• Executed planting, pruning, and mulching tasks to ensure plant health.
• Collaborated with clients to understand landscape design preferences.
• Removed weeds, hazards, and debris from common pathways to improve usability.
• Mowed lawns using self-propelled and riding mowers.