Mario Mata
Washington,DC
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
3
3
years of professional experience
Work History
Software Support Analyst
Seguros America S.A
02.2024 - 04.2024
- Optimized ticket management system by implementing categorization techniques based on issue severity and priority, enabling faster response times.
Systems Auditor
Seguros Americas S.A
08.2023 - 02.2024
- Performed observations and evaluated supporting documents to supplement audit findings.
- Followed established auditing processes to meet internal and regulatory requirements.
Systems Analyst
Banco De Finanzas
07.2021 - 03.2023
- Investigated system issues and implemented resolutions to reduce downtime.
- Resolved or escalated problem tickets to resolve user issues.
Education
High School Diploma -
Universidad Nacional De Ingeniería
Managua, Nicaragua.11.2012
Skills
- Application support
- Problem-Solving
- Help Desk Support
- Technical issues analysis
- Ticket management
Timeline
Software Support Analyst
Seguros America S.A
02.2024 - 04.2024
Systems Auditor
Seguros Americas S.A
08.2023 - 02.2024
Systems Analyst
Banco De Finanzas
07.2021 - 03.2023
High School Diploma -
Universidad Nacional De Ingeniería
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