Mario McClinton
Service Technician
Norcross,GA
Summary
Versatile and results-driven professional with extensive experience in technical and project management roles, notably at Arc Gaming/technology. Demonstrates exceptional skills in equipment troubleshooting and customer service, ensuring project success and regulatory compliance. Proven track record of enhancing system efficiency and quality assurance, with a commitment to safety and excellence. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Service Technician
Arc Gaming/technology
05.2024 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Evaluated systems according to predetermined checklist and noted issues.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Tested systems, noting issues and completing preventive maintenance.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Researched and implemented new technologies and equipment.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Checked, repaired and repacked survival equipment to meet specifications.
Lead Gutter Technician
A Gutter Company LLC
01.2023 - 05.2024
- Installed downspouts, elbows and materials in existing and new construction homes.
- Erected scaffolding and ladders to reach gutter heights.
- Maintained good housekeeping on job site and company truck and kept accurate tool inventory.
- Loaded materials onto trucks and logged usage.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Performed preventive maintenance and repairs on various types of equipment.
- Positively engaged with customers and maintained professional appearance as company representative.
- Executed tasks within time and budget constraints.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
Lead Fence Installer
Good Neighbor Fence Company
10.2021 - 01.2023
- Installed metal and wooden fences and privacy borders.
- Discussed fencing requirements and specifications with clients.
- Dug holes and trenches to position fences correctly.
- Inspected fences for gaps and vulnerabilities, making necessary adjustments.
- Joined, raised and secured fence segments in place.
- Issued warranties for completed projects.
- Used alternate finishes based on climate, topography and appearance of specified area.
- Used hand tools and instruments to take measurements.
- Conducted site inspections to determine project costs and required installation materials.
- Discussed fencing needs with customers and estimated and quoted prices.
- Attached rails or tension wire along bottoms of posts to form fencing frames.
- Reviewed property plans to delineate site parameters.
- Contacted local officials to determine utility and water line locations prior to digging on any property.
- Used power-driven auger to hollow out postholes with efficiency and manual digging methods for less complex work.
- Met customer needs by consulting project documentation to achieve proper marking of fence lines and pole locations.
- Gathered location measurements and fence requirements to determine project scopes and establish action plans.
- Filled post holes with concrete to maintain proper stability and longevity of fencing installations.
- Complied with safety and quality requirements to protect personnel, customers and property structures.
- Utilized plumb bobs and levels to align posts for proper installation and high-quality completed work.
- Set metal or wooden posts in upright positions in postholes.
Construction Worker
Liberty Construction Service
01.2018 - 09.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Operated power equipment to move materials and promote job efficiency.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Assisted with successful, time-sensitive renovations of various structures.
- Cleaned and maintained tools, equipment and worksites.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Worked on sites, installing roofs and other exterior components.
- Managed safe and efficient use of tools and equipment on construction sites.
- Mixed and poured concrete for variety of projects.
- Installed drywall, siding and other structural components.
- Loaded and unloaded materials onto trucks and trailers.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Followed instructions and safety protocols while operating machinery and equipment.
- Provided labor support to carpenters, masons and other skilled trades.
- Operated forklifts and boom lifts to complete various tasks.
- Used variety of hand and power tools to complete tasks.
- Helped with erecting scaffolding and ladders.
- Inspected tools and equipment to maintain safety and efficiency.
- Loaded and unloaded materials and equipment onto and off construction sites.
Education
High School Diploma -
Middleton High School
Tampa, FL04.2007
Skills
- Equipment Troubleshooting
- Quality Assurance
- Time tracking
- Technical Support
- Project Oversight
- Work Documentation
- Regulatory Compliance
- Preventive Maintenance
- Customer Service
- Professional and Courteous
- Troubleshooting skills
- Installation and Repair
- Documentation And Reporting
- Project Management
- Electrical Systems
- Flexible and Adaptable
Timeline
Service Technician
Arc Gaming/technology
05.2024 - Current
Lead Gutter Technician
A Gutter Company LLC
01.2023 - 05.2024
Lead Fence Installer
Good Neighbor Fence Company
10.2021 - 01.2023
Construction Worker
Liberty Construction Service
01.2018 - 09.2021
High School Diploma -
Middleton High School
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