Summary
Overview
Work History
Education
Skills
Timeline
ProjectManager
Mario McIntosh

Mario McIntosh

Hayward

Summary

Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.

Overview

16
16
years of professional experience

Work History

Project Manager

ProFloorsUs
09.2022 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.
  • Led cross-functional teams to successful project completions, improving team cohesion and productivity with effective leadership strategies.

Project Manager

Configure
08.2019 - 08.2022
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.

Property Manager

InterSolutions
01.2016 - 08.2019
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.

Tech Sales /SaaS Customer Support Specialist

Dell Computers
06.2012 - 01.2016
  • Created detailed reports highlighting support trends, challenges, and opportunities for improvement at regular intervals for review by leadership teams.
  • Championed continuous improvement efforts within the support team, fostering a culture of excellence and innovation.
  • Collaborated with cross-functional teams to enhance product features based on customer feedback.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to provide informed recommendations to clients.
  • Improved ticket resolution rates by implementing effective troubleshooting techniques and documentation strategies.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.
  • Offered assistance in implementing and developing training programs.

CSR Supervisor

AT&T
06.2009 - 05.2012
  • Assisted in recruiting and onboarding new hires, setting them up for success within the organization.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Promoted a positive work environment by fostering open communication among the CSR team members.
  • Coordinated schedules to ensure optimal staffing levels during peak call volume periods.
  • Conducted regular performance reviews for continuous improvement of CSR team members.
  • Streamlined processes for faster issue resolution, leading to improved customer experiences.
  • Increased team efficiency by providing ongoing coaching, feedback, and support to CSR representatives.

Education

Associate of Applied Science - Engineering

Laney College
Oakland, CA
06-2026

Certification - Tech Sales Engineer

Spring Board
Menlo Park, CA
11-2023

Skills

  • Project Coordination
  • Strategic Project Planning
  • Project Planning
  • Project Timeline Management
  • Experienced with CRM Systems
  • Effective Cross-Selling Strategies
  • Issue Escalation Management
  • Virtual Assistance
  • Experienced with CRM Platforms
  • Client Support
  • Critical Thinking for Problem-Solving
  • Effective Time Allocation
  • Strong Time Management

Timeline

Project Manager

ProFloorsUs
09.2022 - Current

Project Manager

Configure
08.2019 - 08.2022

Property Manager

InterSolutions
01.2016 - 08.2019

Tech Sales /SaaS Customer Support Specialist

Dell Computers
06.2012 - 01.2016

CSR Supervisor

AT&T
06.2009 - 05.2012

Associate of Applied Science - Engineering

Laney College

Certification - Tech Sales Engineer

Spring Board

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