Mario Mejia
Los Angeles,CA
Summary
With a proven track record at SLS Hotel Beverly Hills, I excel in ensuring passenger safety and satisfaction through meticulous vehicle maintenance and superior customer service. Skilled in GPS navigation and problem-solving, I've significantly enhanced business success by fostering long-term client relationships and maintaining a spotless driving record.
Overview
9
9
years of professional experience
Work History
House Car Driver
SLS Hotel Beverly Hills
05.2017 - 09.2021
- Kept vehicle clean both inside and out to ensure a pleasant experience for passengers.
- Ensured passenger safety by strictly adhering to traffic regulations and maintaining vehicle in pristine condition.
- Improved customer satisfaction by providing timely and efficient transportation services.
- Maintained accurate records of trips, mileage, and expenses for accurate billing and reporting purposes.
- Upheld strict confidentiality regarding client information or conversations that occurred during transportation services.
- Adapted quickly to new technologies such as GPS systems or ride-hailing apps for seamless integration into daily duties.
- Developed rapport with regular clients, fostering long-term relationships that contributed to the success of the business.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Increased repeat business through exceptional communication skills and friendly demeanor.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Provided local knowledge to tourists, recommending attractions, restaurants, and accommodations based on their preferences.
- Enhanced company reputation with punctual pickups, drop-offs, and professional conduct during all interactions with clients.
- Assisted elderly or disabled passengers with entering/exiting vehicles or any other required accommodations for comfortable travel experiences.
- Assisted passengers with loading and unloading luggage, ensuring careful handling of personal belongings.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Minimized liability by consistently following road rules when driving.
Driver
Black & White Car Rental
10.2012 - 09.2017
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Obtained signatures from customers upon delivery of goods.
- Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
Education
High School Diploma -
Alejandro Dumas
Out OF USA.11-1993
Skills
- Vehicle maintenance
- Punctuality
- Safety requirements
- Basic vehicle repairs
- Passenger safety
- GPS navigation
- Driving in adverse conditions
- Route planning
- Safety regulations
- Defensive driving
- Manual transmission operation
- Traffic laws
- Odometer readings
- Strong driving record
- Passenger transport
- Clean driving record
- City and non-city driving
- Valid Driver's license
- Passenger transportation
- Vehicle inspections
- Problem-solving
- Customer service
- Passenger assistance
- [Language] fluency
Languages
Spanish
Full Professional
English
Professional Working
Timeline
House Car Driver
SLS Hotel Beverly Hills
05.2017 - 09.2021
Driver
Black & White Car Rental
10.2012 - 09.2017
High School Diploma -
Alejandro Dumas
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