Mario Mendez
Tucson,AZ
Summary
Proven leader with extensive experience in customer service and staff supervision, notably at Fry's Food Stores. Excelled in cash flow oversight and fostering team efficiency, achieving significant improvements in customer satisfaction and operational smoothness. Skilled in POS systems and adept at building strong customer and team relationships through effective communication and problem-solving.
Overview
4
4
years of professional experience
Work History
Assistant Front End Manager
Fry's Food Stores
2023.03 - 2024.09
- Monitored cash drawers in 5 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Worked with security staff and law enforcement on shoplifting and vandalism response.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Coached employees through day-to-day work and complex problems.
Campaign Canvasser - Team Leader
Fieldwork
2022.03 - 2022.11
- Followed up with customers to verify satisfaction with products and services.
- Responded to customer questions and objections to address concerns and build rapport.
- Conducted regular surveys and canvassing activities to identify potential customers for products and services.
- Created customer presentations based on customer requirements.
- Went to over 100 doors over 6 miles daily to educate and sign up potential voters.
Campaign Canvasser
Fieldworks
2021.01 - 2021.12
- Followed up with customers to verify satisfaction with products and services.
- Responded to customer questions and objections to address concerns and build rapport.
- Conducted regular surveys and canvassing activities to identify potential customers for products and services.
- Created customer presentations based on customer requirements.
- Went to over 100 doors over 6 miles daily to educate and sign up potential voters.
Skills
- Accident response
- Cash flow oversight
- Schedule Management
- Cash Register Operation
- Customer Service
- Task Delegation
- Price Verification
- POS systems proficiency
- Staff Supervision
- Fraud prevention
- Cash counting
- Team Supervision
- Goals and performance
- Accurate money handling
- Opening and closing procedures
Timeline
Assistant Front End Manager
Fry's Food Stores
2023.03 - 2024.09
Campaign Canvasser - Team Leader
Fieldwork
2022.03 - 2022.11
Campaign Canvasser
Fieldworks
2021.01 - 2021.12
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