Mario Menendez
Dollar Thrifty Car rental
Kissimmee,FL
1
Language
26
years of professional experience
Customer Service Professional with 17 years of experience in sales and management. Delivered exceptional customer experiences through effective communication and strategic conflict resolution. Committed to team collaboration, operational efficiency, and continuous process improvement.
Work History
Counter Supervisor
5 Years 4 Months- Implemented process improvements, increasing operational efficiency across the counter services.
- Supervised daily operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored staff, enhancing team performance and service quality.
- Coordinated scheduling and resource allocation for optimal service delivery during peak hours.
- Conducted staff performance evaluations, providing constructive feedback for professional growth.
Sales Counter Agent
10 Years 9 Months- Managed daily sales and processed over 1200 reservations.
- Sold optional insurance and benefits to enhance customer coverage.
- Worked overnight and day shifts to ensure consistent staffing coverage.
- Handled vouchers in English, Spanish, and Portuguese.
- (Orlando Airport)
Sales Counter Agent
10 Years 9 Months- Managed daily sales and handled over 1200 reservations.
- Facilitated sales of optional insurance and benefits.
- Worked overnight and day shifts to ensure continuous coverage.
- Handling of both English, Spanish, Portuguese vouchers.
- (Orlando Airport)
US Postal Carrier
1 Year 1 Month- Managed route logistics, ensuring timely and accurate delivery of all items.
- Delivered mail and packages efficiently to residential and commercial addresses.
- Maintained comprehensive knowledge of postal regulations and service standards.
- Adhered to safety protocols while operating vehicles in diverse weather conditions.
- Trained new staff on delivery procedures, enhancing overall team performance.
Front Line Sales
1 Year 7 Months- Greeted and welcomed guests upon arrival at the presentation.
- Executed sales transactions for timeshare properties at a major corporation.
- Counseled guests on vacation ownership options to aid informed decision-making.
- Greeting, meeting guests to the presentation.
Front Line Sales
1 Year 7 Months- Greeted and oriented guests for presentations.
- Counseling guests on vacation ownership.
- Counseled guests on vacation ownership options.
- Prepared and finalized contracts for vacation ownership.
- Worked in Celebration, FL, providing hospitality services to guests.
Front Line Sales
1 Year 7 Months- Greeted and welcomed guests at the presentation venue.
- Facilitated timeshare sales for a major corporation, contributing to revenue generation.
- Counseled guests on vacation ownership options, guiding informed purchasing decisions.
- Prepared legal contracts for property deeding.
Front Line Sales
1 Year 7 Months- Greeted and welcomed guests to the presentation.
- Facilitated timeshare sales for a major corporation, contributing to revenue generation.
- Advised guests on vacation ownership options.
- Preparing contracts for deeding.
- Worked in Orlando, Florida.
Disconnect,Collections tech.
2 Years 5 Months- Routing and planning for disconnects for Brighthouse Networks
- Recovered equipment while disconnecting customers to ensure compliance with company policies.
- Verified accounts and updated information with main office to maintain accurate customer records.
- Submitted daily paperwork to maintain accurate records.
- Attend meetings on customer service skills, safety, etc., every other morning.
Disconnect, Collections tech
2 Years 5 Months- Coordinated routing and planning for disconnects at Brighthouse Networks to streamline service termination.
- Facilitated equipment recovery and customer disconnections to ensure compliance with company policies.
- Verified accounts and updated information with main office to maintain accurate customer records.
- Submitted daily paperwork to ensure accurate record-keeping.
- Attend meetings on customer service skills, safety, etc every other morning.
- Orlando, Fl
Cable,Internet,Phone Technician.
8 Months- Connected and upgraded cable, internet, and phone services for new and existing customers, enhancing service accessibility.
- Run new cable lines from pole and rebuild all of the outlets for cable/phone.
- Processed customer payments for services rendered for services connected that day.
- Constructed cable connections for new houses and apartments, facilitating seamless service access for residents.
Cable, Internet, Phone Technician
8 Months- Connected and upgraded cable, internet, and phone services for new and existing customers, enhancing service access.
- Ran new cable lines from pole and rebuilt outlets for cable and phone services, ensuring reliable connectivity.
- Processed payments promptly for services activated on the same day.
- Built new cable connections for residential properties, facilitating service availability for new homeowners.
- Auburndale,FL.
Storage Manager
1 Year- Day to day operations on largest storage facility in Orlando.
- New account setups with storage and truck rentals.
- Oversaw cleanliness of facility to maintain high standards for customer satisfaction.
- Contacted delinquent accounts to facilitate debt recovery.
- Organized auctions for delinquent units to maximize recovery of outstanding rent.
Storage Manager
1 Year- Managed daily operations of largest storage facility in Orlando.
- New account set-ups with storage and truck rentals.
- Set up for auctions on units that were in a delinquent status.
- Pursued collection efforts for delinquent accounts to improve revenue.
- Coordinated auctions for units in delinquent status to maximize recovery.
- Orlando, Fl.
South East branch Asst Manager
5 Years 4 Months- Oversaw daily account setups for storage and operations.
- Day to day account setups with storage and day to day operations.
- Set up appointment dates and times for the delivery of customers’ belongings.
- Operated forklift to assist with warehouse logistics. from time to time to cover warehouse personnel.
- Managed employee schedules to ensure adequate coverage and operational efficiency.
South East branch Asst Manager
5 Years 4 Months- Day to day account setups with storage and day to day operations.
- Day to day account set ups with storage and day to day operations.
- Scheduled appointment dates and times for delivery of customer belongings.
- Set up appointment dates and times for the delivery of customers’ belongings.
- Managed team operations and employee performance. including set up employee schedules.
- Pompano Beach, Fl.
Education
Real Estate License - Real Estate
California Board Pharmacy tech certified - Pharmacy
Honorable Discharge - US NAVY
High School Diploma
Received diploma
Skills
Conflict resolution
Positive attitude
Workplace ethics
Professional presentation
Customer service excellence
English proficiency
Spanish proficiency
Flexible scheduling
Operational efficiency
Workplace professionalism
Task management
Policy compliance
Personal Information
Availability: Available to work any schedule including nights, weekends, holidays, and overtime.
Languages
Spanish
Native or Bilingual
Timeline
Counter Supervisor
Easirent.com
05.2021 - CurrentRead More
US Postal Carrier
US Post Office
04.2020 - 05.2021Read More
Sales Counter Agent
Dollar Thrifty Car rental
12.2015 - CurrentRead More
Sales Counter Agent
Dollar Thrifty Car rental
12.2015 - CurrentRead More
Front Line Sales
Diamond Resorts
03.2014 - 10.2015Read More
Front Line Sales
Diamond Resorts
03.2014 - 10.2015Read More
Front Line Sales
Bluegreen Resorts
01.2012 - 08.2013Read More
Front Line Sales
Bluegreen Resorts
01.2012 - 08.2013Read More
Disconnect,Collections tech.
Makotek
04.2008 - 09.2010Read More
Disconnect, Collections tech
Makotek
04.2008 - 09.2010Read More
Cable,Internet,Phone Technician.
Kabelink
08.2007 - 04.2008Read More
Cable, Internet, Phone Technician
Kablelink
08.2007 - 04.2008Read More
Storage Manager
Uhaul
07.2006 - 07.2007Read More
Storage Manager
Uhaul
07.2006 - 07.2007Read More
South East branch Asst Manager
Door To Door Storage
02.2001 - 06.2006Read More
South East branch Asst Manager
Door To Door Storage
02.2001 - 06.2006Read More
Downey High School
High School Diploma
Read More
United States Navy
Honorable Discharge from US NAVY
Read More
Bryman College
California Board Pharmacy tech certified from Pharmacy
Read More
Century 21
Real Estate License from Real Estate
Read More