Mario Michel
Data Analyst/Scientist
Dallas,TX
Summary
Detail-focused Data Analyst with 2+ years of experience in Data Analytics, knowledge in data warehousing, interpreting and analyzing data, with a proficiency in statistical software platform for effective data analysis, including SQL, Excel (Pivot Tables), Tableau, R, Python, and process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Technical Support Representative
Kelly Services
Dallas, TX
05.2023 - Current
- Collaborated with supervisors to escalate and address over 17 customer inquiries or technical issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Bilingual Process Associate
Genpact
Richardson, TX
04.2021 - 11.2022
- Used market knowledge and insights for scalable solutions to improve support for users by 90%
- Assisted communities to resolve inquiries on-time and accurately
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Investigated and resolved issues reported on client's site about request for account support and abusive content
Assistant Production Coordinator
Wabash National
Cleburne, TX
07.2018 - 10.2020
- Created and maintained schedules and provided internal support for manufacturing teams.
- Worked with supervisors and team members to supply over 16 trucks daily as needed.
- Developed and maintained efficient production processes and procedures.
- Monitored and tracked progress of all production tasks for on-time delivery.
Data Analyst Assistant
Tarleton State University
Stephenville, TX
01.2016 - 05.2018
- Produced monthly reports using advanced Excel spreadsheet functions, SQL, R, Python, and Tableau.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Accomplished a remarkable increase in Tarleton’s Graduates overall CPA pass rate by boosting it from 35% to 55% within a span of 1 year.
- Participated in requirements meetings to understand business needs.
Lead Tutor - Mathematics
Southwestern Adventist University
Keene, TX
08.2011 - 05.2014
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Taught students remotely using online video chat platform and other delivery channels.
- Employed diverse and impactful methods yielding 15% increase of students’ success rates
Education
Bachelor of Science - Mathematics
Southwestern Adventist University
Keene, TX 08.2010 - 05.2015
Skills
Statistical modeling
Accomplishments
- Attained a distinguished honor of excellence and achieved the highest satisfaction reviews by students and professors
- Accomplished a remarkable increase in Tarleton’s Graduates overall CPA pass rate by boosting it from 35% to 55% within a span of 1 year
Certification
Google Data Analytics Professionals
Hobbies
I enjoy making, and editing videos on traveling, with an aerial view using my DJI Mini 3 pro. I spend time practicing programming languages online through Kaggle and Github. I also make Mathematics and Statistics video on Youtube.
Timeline
Technical Support Representative
Kelly Services
05.2023 - Current
Google Data Analytics Professionals
11-2022
Google Analytics for Beginners
07-2022
Bilingual Process Associate
Genpact
04.2021 - 11.2022
Assistant Production Coordinator
Wabash National
07.2018 - 10.2020
Data Analyst Assistant
Tarleton State University
01.2016 - 05.2018
Lead Tutor - Mathematics
Southwestern Adventist University
08.2011 - 05.2014
Bachelor of Science - Mathematics
Southwestern Adventist University
08.2010 - 05.2015