Mario Milleza

Turning 20+ Years of Automotive Consulting and Leadership into Next-Generation EV Service Operations.

With over two decades in the automotive industry, my career has spanned every level of fixed operations—from hands-on expertise as an ASE Certified Master Service Consultant to high-level strategic oversight as a Service Manager and Fixed Operations Director. Today, I apply that deep foundation to the evolving Electric Vehicle (EV) landscape, driving luxury service experience and operational scale.

My approach combines data-driven management with a human-centric leadership philosophy: exceptional customer experiences are built on streamlined processes, lean operational workflows, and empowered teams.

Core Leadership Capabilities:

-Fixed Operations Strategy: Driving departmental profitability, optimizing asset utilization, and scaling service workflows across traditional and next-gen platforms.

-Service Excellence & CSI: Building high-performing consulting and service teams focused on retention, customer satisfaction, and continuous process improvement.

-EV & Transition Management: Bridging time-tested automotive operational standards with modern, software-driven EV service models.

Whether managing high-volume service centers or helping scale luxury EV operations, my focus remains unchanged: building sustainable, profitable systems that elevate both team performance and the customer journey.