Mario Milleza
South San Francisco,CA
Summary
Results-oriented, automotive professional with over 20 years of experience driving profitability, managing assets, and leading high-performance fixed operations teams. Extensive experience in operations, training, process improvement, business and operational growth, program development, and project management. Successfully led Fortune 500 and small/medium businesses. Produced profitable businesses by focusing on operational efficiency, excellent customer service, and employee satisfaction.
HIGHLIGHTS OF QUALIFICATIONS
- Five years of Management and Leadership.
- Twenty One years of Service Consulting/Advising.
- Twenty Two years of excellent customer service.
- ASE Certified Service Consultant.
- Master Certified Service Consultant.
- Highly organized and detail-oriented.
- Positive professional attitude used to strive for company goals.
- Proficient in Microsoft Office, Google Workspace.
- Experienced with- ADP, Reynolds & Reynolds, AS400, TSD, Dealerlogix, Monogram.
Overview
24
24
years of professional experience
Work History
Field Service Supervisor
Rivian
05.2025 - Current
Master Certified Service Consultant
Putnam Lexus
04.2020 - 05.2025
Service Consultant
Lexus Of Serramonte
10.2018 - 03.2020
Service Consultant
Coliseum Lexus Of Oakland
07.2018 - 10.2018
Service & Parts Director, Manager, Consultant
Avante Auto Group
04.2014 - 07.2018
Service Consultant
Mercedes-Benz Of Walnut Creek
07.2012 - 04.2014
Service Consultant
Mercedes-Benz Of Oakland
12.2011 - 04.2012
Service Manager, Service Consultant
Momentum Auto Group
10.2004 - 12.2011
Service Consultant, Service Assistant
Serramonte Dodge
05.2001 - 10.2004
Education
Courses Credited - Business Administration And Management
St. Mary's College
Moraga, CA High School Diploma -
Archbishop Riordan Highschool
San Francisco, CA Skills
- Leadership abilities
- Expertise in structured business process implementation
- Compliance with company policies
- Experience in developing annual service budgets
- In-depth knowledge of auto repair operations
- Staff training and performance monitoring
- Document management
- Coordinated efforts of over 70 employees to improve operational efficiency
- Consultative service skills
- Experienced in assessing vehicle conditions and documenting findings
- Expertise in product-related inquiries
- Warranty claims verification
- Proactive customer support
- Managed customer feedback follow-ups
- Maintained top performance in sales and service metrics
- Consistently ranked as a top seller for half the year
- Experienced in promoting supplementary services alongside primary requests
- Cultivated positive partnerships with industry stakeholders
- Skilled at prioritizing tasks to meet deadlines
- Shop operations management
- Assisted in service and parts management
Timeline
Field Service Supervisor
Rivian
05.2025 - Current
Master Certified Service Consultant
Putnam Lexus
04.2020 - 05.2025
Service Consultant
Lexus Of Serramonte
10.2018 - 03.2020
Service Consultant
Coliseum Lexus Of Oakland
07.2018 - 10.2018
Service & Parts Director, Manager, Consultant
Avante Auto Group
04.2014 - 07.2018
Service Consultant
Mercedes-Benz Of Walnut Creek
07.2012 - 04.2014
Service Consultant
Mercedes-Benz Of Oakland
12.2011 - 04.2012
Service Manager, Service Consultant
Momentum Auto Group
10.2004 - 12.2011
Service Consultant, Service Assistant
Serramonte Dodge
05.2001 - 10.2004
Courses Credited - Business Administration And Management
St. Mary's College
High School Diploma -
Archbishop Riordan Highschool
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