Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Hi, I’m

Mario Monteiro

Brockton,MA
Mario Monteiro

Summary

A seasoned professional with a proven track record at United Brothers HVAC, I excel in operations management and customer relations. Leveraging business leadership and effective communication, I've spearheaded initiatives that significantly enhanced performance and client satisfaction. My strategic approach to project management and relationship building has driven substantial growth and operational excellence.

Overview

24
years of professional experience
1
Certification

Work History

United Brothers HVAC

Owner HVAC Company
10.2015 - Current

Job overview

  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Veterans Affairs Medical Center

Air Conditioning Mechanic
04.2013 - 10.2016

Job overview

  • Reduced equipment downtime through meticulous preventive maintenance tasks, ensuring uninterrupted operation.
  • Ensured long-term durability of equipment with proper installation techniques that met manufacturer guidelines and specifications.
  • Achieved consistent high-quality workmanship with diligent attention to detail in all aspects of the job.
  • Supported business growth initiatives through referrals from satisfied customers due to consistently exceeding expectations in service delivery.
  • Troubleshot electrical components in air conditioning systems using various testing instruments such as multimeters, ammeters, and voltmeters.
  • Improved overall energy efficiency by performing comprehensive system inspections and addressing potential issues.
  • Maintained up-to-date knowledge on industry trends, regulations, and best practices through continuous professional development courses.
  • Streamlined workflow processes by organizing tools, materials, and equipment for easy access during job assignments.
  • Kept accurate records of service calls, spare parts inventory, and maintenance schedules for optimal organization.
  • Optimized cooling performance by cleaning coils, adjusting refrigerant levels, and calibrating thermostats.
  • Increased workplace safety by adhering to strict safety protocols and conducting regular risk assessments.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Repaired and replaced motors, bearings and belts.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Filled out detailed work orders for each job completed.
  • Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
  • Maintained boilers, hot water systems, gas heating equipment and food service equipment.
  • Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
  • Repaired and replaced faulty motors, blowers, switches and compressor units.

Hilton Hotels Worldwide

Duty Engineer
08.2011 - 03.2013

Job overview

  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Wrote, reviewed and edited technical document in accordance with template requirements.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
  • Optimized engineering processes by implementing innovative solutions and streamlining workflow.
  • Participated in formal internal design reviews of proposed products and components.
  • Provided input to team lead regarding areas for process and procedural improvement.
  • Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
  • Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
  • Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
  • Streamlined permit acquisition process for new projects, working closely with local authorities to ensure compliance and timely approval.
  • Facilitated knowledge sharing sessions on latest engineering trends, fostering culture of continuous learning among team members.
  • Collaborated with other departments to facilitate successful project completion.
  • Assisted in developing cost-effective solutions to engineering problems.
  • Documented and developed engineering procedures and processes.

US NAVY

Engineman
06.2001 - 01.2011

Job overview

  • Achieved tight deadlines without compromising quality by efficiently managing time-sensitive assignments under pressure.
  • Optimized inventory management for spare parts, implementing an organized storage system to minimize delays during repairs.
  • Assisted in training new Enginemen, sharing knowledge and expertise to ensure their successful integration into the team.
  • Enhanced fuel efficiency with optimization of engine components and systems.
  • Promoted energy conservation initiatives within the organization, recommending upgrades or modifications to existing equipment as needed.
  • Improved engine performance by conducting regular maintenance and troubleshooting tasks.
  • Contributed to a safer work environment, adhering to safety protocols and guidelines while performing tasks.
  • Reduced downtime by diagnosing and resolving complex mechanical issues through root cause analysis.
  • Collaborated closely with cross-functional teams such as electrical technicians or hydraulic specialists for seamless execution of complex projects.
  • Safeguarded compliance with environmental regulations by monitoring emissions levels from engines and implementing corrective measures when necessary.
  • Reduced repair costs by consistently identifying cost-effective solutions for engine-related issues.
  • Contributed to a positive work culture by fostering a collaborative environment and actively participating in team-building activities.
  • Maintained comprehensive records of all completed tasks, facilitating accurate reporting and efficient resource allocation for future projects.
  • Increased team productivity by effectively collaborating with fellow Enginemen in various projects.
  • Ensured maximum uptime, performing timely repairs and preventive maintenance on engines.
  • Performed daily log updates and generated reports for supervisors.
  • Performed or participated in emergency drills as required.
  • Performed thorough, accurate and efficient repairs and preventive maintenance.
  • Completed frequent inspections, identified concerns and corrected problems independently.
  • Maintained clean, organized and safe engine rooms always ready for team and USCG inspections.

Education

Massachusetts Maritime Academy
Buzzards Bay, MA

Bachelor of Science from Marine Engineering
06-2027

Porter And Chester Career Institute
Canton, MA

No Degree from Heating Ventilation Air Conditioning Refrigeration
01-2016

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Project management
  • Operations management
  • Business management
  • Performance improvement
  • Schedule management
  • Inventory tracking and management
  • Business leadership
  • Effective leader

Accomplishments

  • Supervised team of 39 staff members.

Certification

  • OSHA Certified
  • CPR/AED Certification
  • First Aid Certification

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working
English
Native or Bilingual

Timeline

Owner HVAC Company

United Brothers HVAC
10.2015 - Current

Air Conditioning Mechanic

Veterans Affairs Medical Center
04.2013 - 10.2016

Duty Engineer

Hilton Hotels Worldwide
08.2011 - 03.2013

Engineman

US NAVY
06.2001 - 01.2011

Massachusetts Maritime Academy

Bachelor of Science from Marine Engineering

Porter And Chester Career Institute

No Degree from Heating Ventilation Air Conditioning Refrigeration

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Mario Monteiro