Mario Moran

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Privately funded agency/Worked with families all over Southern California who have experienced a recent loss and assisted them to prepare for funeral services.

• Worked remotely and participated in digital collaboration.
• Supported, Educated, Empowered, and guided Spanish and English-speaking families interested in making pre funeral arrangements for a future time of need.
• Managed special projects such as launching What's App targeting the Hispanic Community and provide them with variety of sources we offer.
• Interacted and provided customer services to families over different channels within the Call Center (phone, email, chat and social media with potential client families to determine their Pre-planning needs).
• Ability to foster a professional, positive, team-oriented environment with a focus on providing excellent customer service to client families.
• Conducted comprehensive screenings with families or individuals for data collection reporting to ensure each family is being assisted by the correct department.
• Customize each interaction to ensure families feel heard and seen.