Mario Mora Yepez
Broomfield,CO
Summary
Results-oriented retail operations leader with over 10 years in store leadership, team development, and inventory management. Expertise in staff scheduling, customer engagement, and sales analysis to support workflow, store performance, and inventory accuracy. Demonstrated success coaching teams, managing daily operations, and improving customer satisfaction through strong service and follow-through.
Overview
2
2
Languages
1
1
Certification
13
13
years of professional experience
Work History
Floor manager
Amazon
Thornton, Colorado
06.2019 - Current
- Managed daily operations across team schedules and workflow priorities.
- Supervised staff performance, coaching, and accountability standards (10-30 associates).
- Coached, mentored, and trained team members to improve job performance, including many Amazon CI programs, directing Stow like a pro (22% improvement and implementation of the program nationwide) and the Learning ambassador program (18% improvement over the year 2023).
- Assigned tasks to associates based on skill levels and maximized team performance.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Enhanced team morale and retention through recognition programs and career development opportunities (Beautification of the building program, Latinos at Amazon program, Safety body mechanics program).
- Provided prompt customer service by addressing inquiries and resolving complaints to enhance customer satisfaction, in charge of ISS vendor communication, improved customer satisfaction/inventory accuracy by 33% from 2023 until today, current #2 ISS Amazon nationwide.
- Collaborated with leadership on process improvements and staffing needs.
- Developed discrepancy reports for inventory control, facilitating supervisor follow-up and improving accuracy.
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with all applicable laws, regulations, and industry standards.
- Held regular meetings with staff to review progress and address concerns, and discussed progress and identified areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Oversaw budgets, reports, and expense controls to ensure effective departmental planning.
- Analyzed market trends and competitor activity to inform business strategy.
- Analyzed business performance data and forecast business results for upper management.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Supported new associates with ICQA procedures and safety standards training.
Supervisor (Seasonal)
Rocky Mountain National Park Gift Store
Estes Park, Colorado
05.2015 - 09.2018
- Coordinated daily operations and led a team of 15 employees, fostering a collaborative environment that prioritized guest readiness.
- Supervised gift store associates at Rocky Mountain National Park, ensuring high-quality customer service and smooth operations.
- Trained staff on customer service, register use, and daily sales procedures.
- Resolved customer questions about park products, memberships, and visitor purchases.
- Developed engaging merchandise displays for park maps, souvenirs, apparel, and nature books, which enhanced customer experience and sales potential.
- Monitored inventory levels and replenished retail stock for seasonal park traffic.
- Handled cash drawer balances, point-of-sale transactions, and daily closeout routines.
- Coordinated opening and closing tasks for store operations and guest readiness.
Store supervisor
Lacoste
Quito, Ecuador , N/A
06.2013 - 08.2017
- Directed daily operations, including shift scheduling for optimal store coverage.
- Supervised Lacoste luxury retail floor operations and daily store coverage.
- Coached sales associates on brand standards, service, and selling routines.
- Trained new associates on Lacoste store policies and front-line procedures.
- Resolved customer concerns with calm service and brand-focused communication.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Monitored stockroom organization and merchandise replenishment across sales areas.
- Tracked inventory and conducted cycle counts, ensuring accurate product records.
- Opened and closed store following Lacoste cash and security procedures.
- Supported visual merchandising updates using Lacoste product presentation guidelines.
- Collaborated with company departments to guarantee cohesive branding and strategic product placement.
- Kept the department aligned with sales and profit objectives through waste reduction and revenue generation initiatives.
- Analyzed sales data to identify trends and adjust stocking levels accordingly.
Education
Associate of Science - Business
Front Range Community College
Westminster, CO05-2019
Skills
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
- PMP by PMI
Timeline
Floor manager
Amazon
06.2019 - Current
Supervisor (Seasonal)
Rocky Mountain National Park Gift Store
05.2015 - 09.2018
Store supervisor
Lacoste
06.2013 - 08.2017
Associate of Science - Business
Front Range Community College