Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

MARIO MURILLO

Tomball

Summary

Strategic hospitality operations leader with 13+ years of experience driving profitability, guest satisfaction, and operational excellence across multi-unit restaurant environments. Oversaw 8-16 locations for Chipotle Mexican Grill, each generating $1M+ in annual sales. Consistently achieves ‘A’ KPI ratings (95+), builds strong leadership pipelines, and optimizes throughput and team performance. Additionally manages Murillo Estates LLC, a real estate investment firm overseeing multiple income-generating residential rental properties in the Houston area.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Manager / Owner

Murillo Estates LLC
01.2022 - Current
  • Managed a real estate investment company with multiple income-generating residential rental properties.
  • Managed vendor contracts, repair budgets, and capital improvement initiatives to maximize profitability.
  • Spearheaded acquisition strategies, enhancing property portfolio and driving consistent cash flow.
  • Conducted in-depth market analysis to improve ROI and sustain growth.
  • Implemented a tenant management system to streamline communication and improve tenant satisfaction.
  • Fostered relationships with vendors to reduce turnaround times for property maintenance.
  • Cultivated a positive team environment to enhance operational efficiency.

Director of Operations / Field Leader / Restaurateur

Chipotle Mexican Grill
01.2009 - 01.2023
  • Led daily operations across 8-16 high-performing locations, overseeing $1M-$8M annual revenue.
  • Consistently achieved ‘A’ KPI ratings (95+), maintaining high standards in food safety and service.
  • Directed staffing, coaching, and development of GMs, resulting in 50+ promotions.
  • Conducted detailed P&L analysis, reducing controllable costs by 5–10%.
  • Implemented throughput strategies to improve service speed and guest satisfaction.
  • Streamlined processes across locations to boost profitability.
  • Fostered teamwork through mentoring staff, improving retention and engagement.
  • Developed targeted training programs to enhance customer service and operations.
  • Analyzed customer feedback to strengthen loyalty.
  • Maintained compliance with health and safety standards.

Bartender / Server / FOH & BOH Head Trainer

Pappadeaux’s Seafood Kitchen
01.2005 - 01.2009
  • Led service teams in a high-volume environment.
  • Delivered premium guest experiences with personalized service.
  • Trained new team members, promoting upselling techniques.
  • Collaborated with management to maintain quality and safety.
  • Enhanced cocktail menu offerings to boost satisfaction.
  • Maintained cleanliness to ensure compliance.

Education

Bachelor of Science - Hotel and Restaurant Management

University of Houston
Houston, TX
12.2008

Associate of Science - Business Management

Lone Star College
Houston, TX
05.2006

Skills

  • Multi-Unit Operations Leadership (Expert)
  • P&L Management (Expert)
  • Staff Training & Development (Expert)
  • Talent Recognition (Expert)
  • Guest Experience Strategy (Expert)
  • Throughput Optimization (Expert)
  • Strategic Planning (Expert)
  • Operational Excellence (Expert)
  • Team Performance Coaching (Expert)
  • Real Estate Investment (Experienced)
  • Property Management (Experienced)
  • Cash Flow Analysis (Experienced)

Certification

  • Food Handler Certification Manager (ServSafe)
  • HACCP Certification

LANGUAGES

English (Native)
Spanish (Native)

Timeline

Manager / Owner

Murillo Estates LLC
01.2022 - Current

Director of Operations / Field Leader / Restaurateur

Chipotle Mexican Grill
01.2009 - 01.2023

Bartender / Server / FOH & BOH Head Trainer

Pappadeaux’s Seafood Kitchen
01.2005 - 01.2009

Associate of Science - Business Management

Lone Star College

Bachelor of Science - Hotel and Restaurant Management

University of Houston

Similar Profiles

CREATE PROFILE