MARIO NAVA
Compton,CA
Summary
Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Lead Associate
Goodwill Of Orange County
Cypress, CA
12.2024 - Current
- Facilitated new hire training, preparing employees for their roles and promoting team integration
- Delivered customer service, contributing to increased client satisfaction and retention
- Managed merchandising to optimize product presentation
- Trained new associates on company policies, procedures, and safety protocols.
- Collaborated with management to implement process improvements and enhance efficiency.
- Provided leadership to team members by motivating, training, coaching and disciplining staff.
Assistant Manager
Goodwill SOLAC
Long Beach, CA
04.2022 - 09.2024
- Trained new hires on company policies and procedures to enhance operational efficiency.
- Scheduled staff shifts to align workforce with sales targets and enhance operational flow.
- Pursued sales and production goals through strategic planning and team collaboration.
- Implemented inventory management processes to ensure product availability and support sales initiatives.
- Merchandised products to increase customer engagement and boost sales performance.
- Conducted safe audits to ensure compliance with theft mitigation protocols.
- Monitored performance metrics and provided feedback to improve team efficiency.
Team Leader
Chick-fil-A
Carson, CA
07.2021 - 04.2022
- Created and maintained break schedules for team efficiency
- Improved guest experience by addressing needs promptly
- Evaluated guest satisfaction to enhance service quality
- Managed register tills and ensured accurate transactions
- Executed food preparation tasks in kitchen
- Trained new staff on customer service standards and operational procedures.
- Assisted in resolving customer complaints promptly and effectively.
Night Manager
Subway restaurant
Carson, CA
02.2018 - 02.2020
- Supervised nightly operations to ensure smooth restaurant functioning.
- Scheduled employee shifts to optimize coverage during peak hours.
- Trained and mentored staff on food preparation and customer service standards.
- Managed inventory levels and ordered supplies for efficient operations.
- Ensured compliance with health and safety regulations during shifts.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
Crew Member
Cinemark
Carson, CA
06.2018 - 02.2019
- Assisted customers with inquiries and concerns, enhancing their overall experience..
- Maintained a positive relationship with customers
- Operated cash registers and handled cash transactions accurately.
- Thrived in a dynamic and fast-paced work setting.
- Maintained cleanliness and organization of theater areas.
- Refilled shelves with merchandise to ensure product availability.
- Collaborated with team members to streamline operations and improve service delivery.
Front End Supervisor
Ross Dress For Less
Long Beach, CA
11.2015 - 07.2017
- Supervised daily operations to maintain smooth workflow and meet customer demands.
- Enhanced customer satisfaction by effectively communicating and addressing needs.
- Trained and mentored new employees on store policies to ensure compliance and service quality.
- Managed cash flow and balanced registers at the end of each shift.
- Collaborated with team members to create a positive work atmosphere.
Education
High School -
Educational Partnership High School
Long Beach, CASkills
- New hire training
- Customer service
- Staff management
- Merchandising
- Team collaboration
- Performance monitoring
- Leadership development
- Staff training
- Audit reporting
- Cost reduction strategies
- Adaptability
- Process improvement
- Schedule optimization
- Inventory management
- Staff scheduling
- Expense tracking
- Recruiting and interviewing
Timeline
Lead Associate
Goodwill Of Orange County
12.2024 - Current
Assistant Manager
Goodwill SOLAC
04.2022 - 09.2024
Team Leader
Chick-fil-A
07.2021 - 04.2022
Crew Member
Cinemark
06.2018 - 02.2019
Night Manager
Subway restaurant
02.2018 - 02.2020
Front End Supervisor
Ross Dress For Less
11.2015 - 07.2017
High School -
Educational Partnership High School