Mario Navarro

• To apply mechanical and electronic theory in the trouble shooting, repair and/or testing of a wide variety of fusion welding machines as well as other electronic components, products, and systems
• Also, accurately executes repair procedures as applied to machines, products, and systems of the Company
• Accountable for the quality of repair and test work and accuracy of records.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Train new employees in the fab shop as well as quality control new hires.
• Developed and maintained relationships with customers and suppliers through account development.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
• Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
• Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Optimized resource allocation by cross-training employees in multiple disciplines, increasing flexibility in personnel assignments.
• Troubleshot complex machining issues quickly and effectively to minimize downtime while maintaining quality standards.
• Reduced machine downtime by establishing preventive maintenance schedules and monitoring equipment performance.
• Maintained open communication with customers during project execution stages to address concerns promptly while adhering to deadlines.
• Interacted well with customers to build connections and nurture relationships.
• Reported issues to higher management with great detail.
• Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
• Developed training programs to meet company objectives.
• Supervised a team of trainers, providing guidance on instructional design techniques and delivery methods that maximized learner outcomes.
• Monitored compliance with mandatory training requirements, reducing regulatory risks for the organization.
• Monitored employee progress and gave feedback to management and additional training requirements.
• Collaborated with management to identify company training needs and scheduling.
• Increased employee retention with engaging and relevant training sessions.
• Trained and mentored [Number] new personnel hired to fulfill various roles.
• Provided coaching and mentoring to employees.
• Analyzed and evaluated training effectiveness and program outcomes.

• Handled customer complaints and inquiries.
• Assisted with training and development of team members.
• Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
• Managed daily operations of the service department, maintaining a high level of organization and productivity.

. travel as needed for emergency machine repairs

• Monitored team's performance and gave feedback when necessary.
• Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
• Updated job knowledge by attending workshops, training sessions and educational opportunities.
• Assisted in the recruitment process for new hires within the service department, contributing valuable input on candidate suitability based on experience requirements.

• Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
• Actively contributed ideas during strategy sessions that resulted in increased member engagement. ir machine cross train.
• Increased digital literacy among peers, teaching basic coding skills bcf machines and socket fusion.
• Improved project outcomes, meticulously documenting development phases keep calibration records and update machine files.
• Trained staff members on conducting events and following
• safety procedures.