Mario Navarro
Corpus Christi,Texas
Summary
Seasoned leader with a proven track record at Walmart, enhancing customer satisfaction and streamlining operations. Excelled in staff management and financial oversight, demonstrating exceptional customer service and budgeting skills. Achieved significant improvements in staff performance and operational efficiency, leveraging both hard and soft skills to exceed employer expectations.
Overview
16
16
years of professional experience
Work History
Retail Supervisor
Walmart
Bastrop, Texas
10.2023 - 05.2024
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Managed inventory levels, reducing stock shortages and overages.
- Performed regular performance evaluations of staff, providing feedback and coaching for improvement.
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
- Scheduled staff shifts to ensure adequate coverage during peak and off-peak hours.
- Directed and supervised staff performance.
- Counted and balanced registers.
Warehouse Supervisor
Amazon
Kyle, Texas
11.2021 - 08.2022
- Held staff meetings to share project information and address specific issues.
- Monitored workers and reviewed completed work for proper performance.
- Supervised scheduling for freight and package shipments and managed return and transfer procedures.
- Assisted with scheduling shipments and deliveries according to customer requirements.
- Created strategies for improving operational efficiencies in the warehouse.
- Identified process improvement opportunities within the warehouse environment.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
Human Resources Manager
U.S. Army Active Duty
07.2008 - 03.2020
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Assisted in developing succession planning strategies for key positions within the organization.
- Handled employee discipline and termination to address policy infractions.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
Education
GED -
Foy H. Moody
Corpus Christi, TX03-2008
Skills
- Staff meeting leadership
- Customer service management
- Budgeting and financial management
- Store operations
- Security enforcement
- Cash handling oversight
Timeline
Retail Supervisor
Walmart
10.2023 - 05.2024
Warehouse Supervisor
Amazon
11.2021 - 08.2022
Human Resources Manager
U.S. Army Active Duty
07.2008 - 03.2020
GED -
Foy H. Moody
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