Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LANGUAGE
Employee of the quarter
Timeline
Generic

Mario Navas

Bronx

Summary

Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Executive Administrative Assistant/IT Support

Midway Living
04.2025 - Current
  • Enhanced communication between departments through proactive coordination of meetings and events.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Answered high volume of phone calls and email inquiries.
  • Employed remote support tools effectively for efficient troubleshooting of offsite issues.
  • Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.

Residential Aid

Midway Living
02.2023 - 07.2023
  • Complete and submit new resident arrival packets, exits logs, daily occupancy forms, etc
  • In accordance with Midway Living, Inc., DHS, and OTDA mandates
  • Maintain all logs (School attendance, ACS, emergency contacts, logbook, shift summaries, etc.)
  • Conduct Quality Assurance and regulatory compliance with Midway Living Inc., DHS and OTDA mandates
  • Oversee incident management involving clients, and other Staff, as needed
  • Review incident reports for accuracy, clarity, and confirmation of appropriate action taken
  • Direct responsibilities include working with
  • Work with social services staff and security personnel to provide a safe shelter environment for families
  • Interacting with clients, and checking paperwork

Shift Supervisor

Quality Services for the Autism Community
04.2022 - 02.2023
  • Supervisor staff and made sure daily tasks are done in a timely orderly fashion
  • In charge of the house petty cash, giving out money for activities as well as collecting and filing receipts
  • Support 8 residents who lived the group with daily task
  • Administer daily medications needed for clients and provide detailed reporting in the form of Medical Assessment Sheets and other organizational means of tracking

Direct Care Specialist

The Jewish Board for Family Services
01.2020 - 04.2022
  • Facilitated goal orientation and development for 25 young adult clients, preparing to leave the foster care system
  • Assisted young adults with their housing search, college applications, and job applications
  • Created workshops centered on topics such as community and personal interactions with others, family support, and arts-based activities
  • Organized a variety of field trips and community-based activities for clients
  • Support individuals in looking for housing when leaving the foster care system
  • Managed and led front desk duties
  • Some regular tasks included routing phones, taking messages, and ensuring the safety of all folks in the housing space through check-in

Education

Public Administration

Hostos Community College
Bronx, NY
06-2026

Diploma - undefined

High School for Global Citizenship
Brooklyn, NY
06.2010

Skills

  • Microsoft Office
  • Excel
  • Event Planning
  • Community Engagement
  • Photography
  • Public Speaking
  • Office management
  • Office administration
  • Executive support

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 8 staff members.
  • Awarded a bonus in recognition of managing the addition of more than 200 staff members from another company office location.
  • Received 3 promotions in less then 1 year at the same comapny

Certification

  • Strategies for Crisis Intervention & Prevention — 2021, (Yearly Recertifications since 2011) Certified in dealing safely and effectively with challenging behaviors of consumers. Trained in handling awareness of situations that may lead to aggressive behavior, knowledge of preventive strategies and appropriate calming techniques to de-escalate situations, and proper techniques for physical intervention when appropriate.
  • Approved Medication Administration Personnel — 2021 (Yearly Recertifications since 2011) Certified in administering medications in OPWDD-funded residential and day programs. Has an awareness of the responsibilities of AMAP certification, common medications, side effects, rights and responsibilities of administering medication, measurement of vital signs, and standard abbreviations used in the medical field.
  • First Aid — American Red Cross 2021, (Yearly Recertifications since 2011) Certified with the basic skills to recognize and care for a variety of first aid emergencies such as burns, cuts, scrapes, sudden illnesses, head, neck, and back injuries, heat and cold emergencies, and how to respond to breathing and cardiac emergencies for victims about 12 years and older.
  • CPR, Hands-Free Certified — FEMA, 2021 (Yearly Recertifications since 2011) Certified with the basic skills to take action in the event of a cardiac arrest emergency. Equipped with skills to lead Early CPR and use of an Automated External Defibrillator (AED).

LANGUAGE

Fluency in Spanish

Employee of the quarter

winning the award with votes from my colleagues and support from my mangers 

Timeline

Executive Administrative Assistant/IT Support

Midway Living
04.2025 - Current

Residential Aid

Midway Living
02.2023 - 07.2023

Shift Supervisor

Quality Services for the Autism Community
04.2022 - 02.2023

Direct Care Specialist

The Jewish Board for Family Services
01.2020 - 04.2022

Diploma - undefined

High School for Global Citizenship

Public Administration

Hostos Community College
Mario Navas