Mario Nunez
San Diego,USA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Escalations Expert
Sunrun
02.2024 - Current
- Managed a high-volume pipeline of escalated customer cases, focusing on promotions, field service issues, and primarily fraud and forgery allegations.
- Coordinated with internal departments to gather relevant information, resolve customer inquiries, and address demands in a timely manner.
- Acted as the primary point of contact for customers, effectively addressing concerns while maintaining a customer-centric approach.
- Ensured cost-effective solutions by balancing customer satisfaction and business objectives, while maintaining high-quality service standards.
- Collaborated with cross-functional teams to improve processes, streamline case resolution, and minimize recurring issues.
Post Install Funding Manager
Better Earth
03.2023 - 10.2023
- Submitted M2 and M3 funding for all financed projects, working with key partners including Sunrun, Sunnova, Loanpal, Everbright, and Pace.
- Managed and resolved any delays that would hinder funding disbursement, ensuring payouts were processed within the expected timeframes.
- Collaborated with engineers to update plans to align with installation requirements, facilitating smooth project progress.
- Coordinated with interconnection teams to resolve any issues impacting the Permission to Operate (PTO), ensuring projects met deadlines.
- Contacted customers to gather necessary change orders and documents, facilitating timely and accurate funding processing.
- Ensured seamless communication across all departments to minimize delays and maintain project efficiency.
Operation Manager
Harness Power
10.2022 - 03.2023
- Managed multiple departments, including Site Surveyors, Contract Review Techs, Engineers, Sales Concierges, Permission to Operate (PTO) teams, and Roofing, to maximize quality and efficiency across operations.
- Trained site surveyors in updated site review methods, leading to faster turnaround times in contract review and engineering processes.
- Assumed additional responsibility as Roofing Director, improving subcontractor quality and fostering direct communication between operations and customers.
- Collaborated closely with the CEO, CFO, and COO to analyze project costs and revenue for both roofing and photovoltaic (PV) installations.
Sales Concierge Manager
Harness Power
04.2022 - 10.2022
- Provided critical support to sales representatives and operations teams in managing projects, ensuring timely transitions to installation and PTO (Power Turn-On).
- Spearheaded process improvements, increasing monthly installation completions from 30 to 100, optimizing overall workflow and boosting team productivity.
- Collaborated with external subcontractors in both engineering and installation to accommodate increased workload and maintain project timelines.
- Trained department heads and new hires on updated processes, ensuring seamless integration and operational efficiency across teams.
Pipeline Specialist
Green Day Power
04.2021 - 04.2022
- Provide quality control for plans drawn up by the Managed change order requests from sales reps, addressing scope adjustments and ensuring smooth transitions in project scope.
- Performed quality control on engineering plans to ensure compliance with permit requirements and financing approvals from financial institutions.
- Acted as a liaison between homeowners, sales, operations, and the COO to resolve project delays, ensuring timely project completion and successful PTO
Sales Support Manager
Horizon Solar Power
08.2016 - 04.2020
- Performed cost and design analysis to create tailored solar solutions, while maintaining customer retention through exceptional service and relationship-building.
- Led the development of custom solar system designs, prepared detailed proposals, and negotiated agreements to align with customer needs and budget.
- Reported directly to the Operations Director & Vice President on project pricing targets, ensuring lead acquisition costs were kept below $1000.
- Fostered strong business relationships with clients, ensuring smooth project progression and satisfaction from initial consultation through installation and PTO.
- Utilized CRM tools such as SalesForce, Velocify, and MarketSharp to streamline sales processes, track leads, and improve customer relationship management.
Asst. Marketing Manager
Horizon Solar Power
04.2015 - 08.2016
- versaw the day-to-day operations of the marketing team, managing a diverse group of 20-30 employees to ensure smooth workflow and goal alignment.
- Played a key role in the hiring, dismissal, and professional development of both new and existing team members, fostering a productive and motivated work environment.
- Collaborated with senior leadership to set marketing strategies and ensure they were executed effectively across all channels.
- Assisted in performance evaluations and provided coaching to ensure team members met both individual and organizational goals.
Telemarketer
Horizon Solar Power
01.2015 - 04.2015
- Reached out to homeowners in California, showed them their options to go solar with $0 out of pocket cost, and more importantly made sure solar would show them savings
Education
Diploma -
West Valley High School
Hemet, Ca01.2014
Skills
- Escalation management
- Fraud investigation
- Customer inquiry resolution
- Cross-functional collaboration
- Process improvement
- Project coordination
- Team leadership
Accomplishments
- Mountain Mover Award 2019- Processed $80 million of revenue as Sales Support Manager
Languages
Spanish
Full Professional
Timeline
Escalations Expert
Sunrun
02.2024 - Current
Post Install Funding Manager
Better Earth
03.2023 - 10.2023
Operation Manager
Harness Power
10.2022 - 03.2023
Sales Concierge Manager
Harness Power
04.2022 - 10.2022
Pipeline Specialist
Green Day Power
04.2021 - 04.2022
Sales Support Manager
Horizon Solar Power
08.2016 - 04.2020
Asst. Marketing Manager
Horizon Solar Power
04.2015 - 08.2016
Telemarketer
Horizon Solar Power
01.2015 - 04.2015
Diploma -
West Valley High School
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