Mario O. Lopez Ramos
Los Angeles,CA
Summary
A creative, fashionable, knowledgeable leader with extensive experience in luxury retail management in diverse brands. Personable, collaborative professional adept at managing multiple and complex projects. Goal-oriented Assistant Store Manager dedicated to high levels of client satisfaction, employee retention, exceeding monthly, quarterly, and yearly goals. Proven track record and ability to tactfully close large sales, continuously engage in brand knowledge, maintain client relationships, and generate new business leads. Fueled quality improvement by augmenting the professionalism within employees to elevate productivity levels.
Diligent with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
COACH – The Grove (LA Flagship)
03.2018 - Current
- Daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resourcing, visual merchandising, loss prevention.
- Leverage Coach’s tools and technology to support relationship building and clientele efforts, including driving sales and achieving individual and team goals.
- Maintain interior and exterior upkeep of the building with partnership from the corporate office.
- Works with the Store Manager and Associate Manager(s) to create a talent bench strength by actively recruiting and interviewing candidates, brand ambassador in the local market/mall to drive brand loyalty and business (i.e., charity events, local associations, mall initiatives).
- Product knowledge Trainer for entire district in Southern California.
- Employee development, retaining top district talent for Southern California.
- Deliver sales results through employee development and mentorship, with a strategic mindset to deliver operational efficiencies.
- Ensures standards and competencies are top of mind, serving as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Assistant Operations Manager
PRADA –Flagship Rodeo Drive
01.2015 - 02.2018
- Team leader for in house support/runner staff.
- Daily operational tasks, client outreach, after sales services, studio services, celebrity clientele services.
- Visual Merchandising, property maintenance, payroll, catering services, event coordinator.
- Working with associate manager(s) and general store manager to assure competencies runners.
- After sales repairs, stockroom operations.
- Loss prevention.
Client Services Representative
Louis Vuitton – Rodeo Drive
03.2014 - 01.2015
- Team support runner for exotic products, client repairs service leader.
- Visual floor moves to large installations and special releases.
- Runway event assistant for local market events.
- Monogramming specialist, hand paint specialist.
- Inventory control.
Sales Account Manager
Payman Fabrics & Textiles
07.2012 - 01.2014
- Managed and improved existing high-profile and high-net-worth individual pipeline donor base, leading to revenue growth of over $200,000 by engaging former donors; helped coordinate over 25 engagement events, including an annual gala and Board Meetings.
- Streamlined reporting and analysis for prospect and projection management, portfolio reviews, and pipeline development; expedited reporting to bi-weekly from quarterly within the first three months.
Education
Associates Degree - Business Management
Santa Monica City College
Santa Monica, CA05.2021
Timeline
Assistant Store Manager
COACH – The Grove (LA Flagship)
03.2018 - Current
Assistant Operations Manager
PRADA –Flagship Rodeo Drive
01.2015 - 02.2018
Client Services Representative
Louis Vuitton – Rodeo Drive
03.2014 - 01.2015
Sales Account Manager
Payman Fabrics & Textiles
07.2012 - 01.2014
Associates Degree - Business Management
Santa Monica City College
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