Mario Orellana
Summary
Diligent worker with solid background in managing on-site operations and ensuring project timelines are met. Expert in coordinating teams and maintaining high standards of safety and quality. Demonstrated leadership and problem-solving skills in dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Site Supervisor
Allied Universal Security Services
09.2024 - Current
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Developed work schedules for team members to maximize shift coverage.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Provided onsite training to help develop employee skills.
- Achieved high levels of client satisfaction through meticulous attention to detail and proactive communication.
- Established a strong knowledge on the WinTEAM, HeliAUS, and Mercury programs
- Improved team morale and productivity with regular feedback sessions and recognition of achievements.
- Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks
- Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination
- Work in various environments including adverse outdoor conditions such as cold, rain or heat
- Constant mental alertness and attention to detail required while setting priorities and following up on assignments
- Assures that employee grievances are heard with help from appropriate district or region HR support employees and Account or Operations Manager
- Administers JSA's and safety programs outlining site-specific hazards for professional security officers on assigned shift including vehicle / driving safety as appropriate to Corporate procedures
Co Store Manager
Miniso USA
01.2024 - Current
- Maintained high levels of cleanliness throughout the facility through regular inspections, addressing issues promptly.
- Mentored new employees on company culture, best practices, and job responsibilities to facilitate smooth transitions into their roles.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Created a welcoming store atmosphere that encouraged customer loyalty while showcasing merchandise effectively.
- Managed inventory levels for optimal turnover, reducing waste and improving product availability.
- Developed strong team cohesion by fostering a positive work environment and encouraging open communication.
- Approved regular payroll submissions for employees.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Site Supervisor
Allied Universal Security Services
04.2021 - 01.2024
- Communicates staffing needs on shift to Account Manager or Operations Manager
- Assures that officers and shift supervisors receive appropriate training, developing them in both technical and professional skills; also may include assisting manager in performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)
- Assures that employee grievances are heard with help from appropriate district or region HR support employees and Account or Operations Manager
- Administers JSA's and safety programs outlining site-specific hazards for professional security officers on assigned shift including vehicle / driving safety as appropriate to Corporate procedures
- Enforces Allied Universal's policies as outlined in the handbooks and executive memos
- Assists with the communication of policies, company announcements and job openings
- Provides the basis of a great place to work by treating staff with respect
- Helps Account or Operations Manager identify, meet and exceed the needs of the customer
- Meets all contractual scheduled hours with a minimum of unbilled overtime
- Assists in the coordination and/or conduct site-specific OJT, client specific training and annual refresher training for security personnel
- Reconciles security logs against shift responsibilities and patrols; review incident reports prior to submitting to manager and coordinate preliminary investigations
- Assists Account or Operations Manager manage uniforms, equipment, supplies and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists
- Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet, roof tops)
- Climb stairs, ramps, or ladders occasionally during shift
- Occasionally bend/twist at waist/knees/neck to perform various duties
- Occasionally lift or carry up to 40 pounds
- Run as needed
- Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks
- Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination
- Work in various environments including adverse outdoor conditions such as cold, rain or heat
- Constant mental alertness and attention to detail required while setting priorities and following up on assignments
Concierge
NFC Amenities Management
08.2020 - 02.2021
- Assist any resident with any request they have in an efficient and appropriate manner
- Ensure workplace is neat and organized to standard throughout my shift
- Manage packages that are received throughout the day by different carriers
- Create reservations for residents as requested for local amenities
- Find solutions to any problem a resident may have
- Assist the leasing office with anything they may need
- Direct any resident/guest throughout the building if needed
- Monitor building through cameras and report any suspicious activity or safety incidents
- Sanitize any equipment uses by residents/staff due to COVID-19 regulations
Lifeguard
Belle Haven Country Club
05.2017 - 09.2018
- Detailed factors such as weather, incidents and aid rendered in daily reports to management
- Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support
- Attentively watch over swimmers being quick to identify those in distress
- Observed recreational users to detect safety concerns and prevent ongoing violations
- Monitored safety of all guests in and around swimming pool
- Completed basic maintenance and repairs to keep pools functioning properly
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness
- Brought in emergency personnel and offered continuous care until arrival of authorities
- Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with positive attitude
- Observed weather and water conditions and alerted visitors to potential dangers, including storms and rip currents
Busser
Belle Haven Country Club
01.2017 - 07.2018
- Prepares dining room for guests by cleaning and clothing tables, setting decorations, service plates, and utensils
- Protects the establishment and guests by adhering to sanitation and safety policies
- Maintains menu presentation by keeping menus clean, replacing damaged or soiled pages, and cleaning chalkboards
- Maintains table setting by removing courses as completed, refilling water glasses, and being attentive to additional needs
- Supports waitstaff by setting up and replenishing condiment stands and busser stations
- Closes dining facilities by cleaning chairs and tables, sweeping and vacuuming floors, and removing trash from the facility
- Enhances organization reputation by accepting ownership for accomplishing new and different requests
Education
Studying Psychology - Psychology
Norwalk Community College
Norwalk, CT10.2024
Qualification for Military -
United States Army Military Police School
Fort Leonard Wood, MO06.2020
High School Diploma -
Westhill High School
Stamford, CT06.2019
Skills
- Team building
- Military Police Training
- Relationship development
- Attention to Detail
- Decision-Making
- Self Directed
- Troubleshooting skills
- Teamwork and Communication Skills
- First Aid and CPR
- Problem resolution
- Organization
- Customer Service Experience
- Fluent Translator
- Rapid Learner
- Technology Skills
- Confidentiality
- Adaptability
- Teaching
- Safety awareness
- Staff Management
- Safety Management
- Field Inspection
- Security awareness
- Security management
- Team Leadership
- Employee Training
- Site Inspection
- Video Conferencing
- Presentation Skills
- Hiring and Onboarding
- Stress Tolerance
Military Service
Connecticut ARMY National Guard, 09/01/18, Present, Currently serving and have conducted missions/deployments within my unit
Certification
- First Aid Certification
- CPR/AED Certification
- Pistol Permit
- State Guard Card
- OSHA Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Interests
- Documenting and sharing travel experiences
- Strategy Games
- Horseback Riding
- Backpacking and Hiking
- Music
- Gym Workouts
- Astrology
Timeline
Site Supervisor
Allied Universal Security Services
09.2024 - Current
Co Store Manager
Miniso USA
01.2024 - Current
Site Supervisor
Allied Universal Security Services
04.2021 - 01.2024
Concierge
NFC Amenities Management
08.2020 - 02.2021
Lifeguard
Belle Haven Country Club
05.2017 - 09.2018
Busser
Belle Haven Country Club
01.2017 - 07.2018
Qualification for Military -
United States Army Military Police School
High School Diploma -
Westhill High School
- First Aid Certification
- CPR/AED Certification
- Pistol Permit
- State Guard Card
- OSHA Certified
Studying Psychology - Psychology
Norwalk Community College
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