Mario Palacios
Bronx,New York
Summary
Efficient, resourceful, and detail-oriented team player looking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Transportation Clerk
Baldor Specialty Foods
The Bronx, NY
08.2023 - Current
- Receive, arrange, and organize merchandise to make processing simpler for Returns department
- Act as a liaison between Returns and Transportation departments to streamline returns processing
- Provide assistance to drivers and team members with issues involving credit creation, troubleshooting software/devices, and any other discrepancies
- Help coordinate with sales department to re-invoice/issue credits and process merchandise
- Review, report, and report credit errors
- Support drivers and team members by assisting with operational challenges
Crew/Maintenance Worker
AMC Theatres
34th Street
03.2023 - Current
- Provided customer service by selling tickets and merchandise, and answering questions
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Restored and repaired worn and damaged building components to support appearance, longevity and security.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Followed preventive maintenance schedule to support building systems.
- Performed minor wall repair, and applied wallpaper.
- Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
Food Delivery Driver
Uber Eats
08.2021 - 08.2023
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
Sub Contactor
CAMPBELL Professional Services
09.2021 - 03.2022
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Safely and effectively handled wide range of cleaning products and solutions.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Properly handled, transported, and disposed of recycled materials.
Tech Support Specialist
AECI Charter High School
02.2019 - 08.2021
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Tracked computer equipment, peripherals and network servers via master documentation in Excel.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Configured hardware and granted system permissions to new employees.
- Translated complex technical issues into digestible language for non-technical users.
- Walked individuals through basic troubleshooting tasks.
- Used ticketing systems to manage and process support actions and requests.
- Assisted with updating technical support best practices for use by team.
Stock Associate
American Eagle Outfitters
09.2017 - 01.2019
- Interacts with clients and provides sales and style consulting
- Maintained inventory, processed incoming shipments and distributes to appropriate locations
- Managed “Fill the Floor” inventory management software system
- Trained new employees in best practices and inventory management techniques
- Prepared orders for outgoing shipments
- Performed a variety of interior and exterior maintenance duties
- Inspected and maintained retail floor displays
- Performed stock checks and inventory replacement
Education
Associate of Arts And Sciences - Liberal Arts And General Studies
City College of New York
High School Diploma -
AECI Charter HS
06.2018
Skills
- Proficient in Adobe Suite, Autodesk Revit, Sketch-Up, and Google Docs/Drawings
- Proficient in Microsoft Windows and Mac OSX
- High level general computing skills
- Basic coding skills in C and Arduino microcontrollers
- Analytical problem solving, interpersonal and communication skills
- Equipment Maintenance
- Heavy Lifting
- Inventory Management
Languages
Spanish
Native or Bilingual
Timeline
Transportation Clerk
Baldor Specialty Foods
08.2023 - Current
Crew/Maintenance Worker
AMC Theatres
03.2023 - Current
Sub Contactor
CAMPBELL Professional Services
09.2021 - 03.2022
Food Delivery Driver
Uber Eats
08.2021 - 08.2023
Tech Support Specialist
AECI Charter High School
02.2019 - 08.2021
Stock Associate
American Eagle Outfitters
09.2017 - 01.2019
Associate of Arts And Sciences - Liberal Arts And General Studies
City College of New York
High School Diploma -
AECI Charter HS