Mario Palomba
Berkey,Ohio
Summary
Committed and professional employee with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
12
12
years of professional experience
Work History
Claims Adjuster
Protective Life Corporation
Birmingham, AL
11.2023 - Current
- Adjudicate claims as assigned.
- Deliver engaging and professional service on phone inquiries while providing information regarding claim processing and coverage.
- Accurately receive intake of new losses, assess contract/agreement/policy coverage, and accurately document and investigate new losses while maintaining an exceptionally high level of customer service.
- Authorize claims and answer a high volume of inbound calls.
- Process and complete all paperwork according to established procedures.
Service Advisor
Klaben Ford Lincoln, Inc.
05.2023 - 11.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Service Advisor
Schoner Chevrolet, Inc.
02.2016 - 05.2018
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Service Technician
Schoner Chevrolet, Inc
10.2014 - 02.2016
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Field Supervisor
A Quality Facility Services
03.2014 - 10.2014
- Supervised field operations teams to complete projects within established timelines.
- Monitored employee performance for compliance with regulations and policies.
- Investigated issues and developed effective solutions.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Maintained clean, neat, and professional entrances.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Organized and used industrial cleaning products following strict safety procedures.
Customer Service Representative
Center Ice Sports Complex
09.2012 - 03.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Crew Member
McDonald's
04.2012 - 09.2012
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Automotive Technology
Stark State College
Canton, OH2016
Criminal Justice
Kent State University - Stark
North Canton, OH2014
High School Diploma -
St. Thomas Aquinas High School
Louisville, OH2012
Skills
- Staff Training
- Sales Expertise
- Handling Customer Complaints
- Records Maintenance
- Client Rapport-Building
- Account Management
- Excellent Communication
- Multitasking and Organization
- Diagnostics and Repair
- Warranty Claims Process Management
Timeline
Claims Adjuster
Protective Life Corporation
11.2023 - Current
Service Advisor
Klaben Ford Lincoln, Inc.
05.2023 - 11.2023
Service Advisor
Schoner Chevrolet, Inc.
02.2016 - 05.2018
Service Technician
Schoner Chevrolet, Inc
10.2014 - 02.2016
Field Supervisor
A Quality Facility Services
03.2014 - 10.2014
Customer Service Representative
Center Ice Sports Complex
09.2012 - 03.2014
Crew Member
McDonald's
04.2012 - 09.2012
Automotive Technology
Stark State College
Criminal Justice
Kent State University - Stark
High School Diploma -
St. Thomas Aquinas High School