Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mario Palomba

Toledo,OH

Summary

Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Store Manager

Belle Tire
Rossford, Ohio
10.2024 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Service Manager

Steve Rogers Ford
Whitehouse, OH
02.2024 - 10.2024
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Resolved customer complaints in a timely manner.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Created detailed reports on service activities for senior management review.
  • Trained new employees on the use of customer relationship management software systems.
  • Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
  • Analyzed existing processes for potential cost savings initiatives.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.

Auto Claims Adjuster

Protective
Remote, OH
11.2023 - 02.2024
  • Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions
  • Accurately receive intake of new losses, assess contract/agreement/policy coverage, and accurately document and investigate new losses while maintaining an exceptionally high level of customer service
  • Deliver engaging and professional service on phone inquiries while providing information regarding claim processing and coverage
  • Authorize claims and answer a high volume of inbound calls
  • Process and complete all paperwork according to established procedures

Automotive Service Advisor

Klaben Ford Lincoln, Inc.
Kent, OH
05.2018 - 10.2023
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition
  • Examined service history and provided initial inspection of vehicle to identify issues
  • Maintained high customer satisfaction standards to meet or exceed targets
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution
  • Greeted customers entering store and responded promptly to customer needs
  • Built relationships with customers to encourage repeat business
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels

Automotive Service Advisor

Schoner Chevrolet
Hartville, OH
02.2016 - 05.2018
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition
  • Examined service history and provided initial inspection of vehicle to identify issues
  • Maintained high customer satisfaction standards to meet or exceed targets
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution
  • Greeted customers entering store and responded promptly to customer needs
  • Built relationships with customers to encourage repeat business

Automotive Service Technician

Schoner Chevrolet
Hartville, OH
10.2014 - 02.2016
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes

Field Supervisor

A Quality Facility Services
Canton, OH
03.2014 - 10.2014
  • Supervised field operations teams to complete projects within established timelines
  • Monitored employee performance for compliance with regulations and policies
  • Investigated issues and developed effective solutions
  • Cleaned building floors by sweeping, mopping, and scrubbing floors
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards
  • Handled equipment, chemicals, and materials properly and with caution
  • Improved building cleanliness with continuous sanitizing of high-touch areas
  • Maintained clean, neat, and professional entrances
  • Disposed of trash and recyclables each day to avoid waste buildup
  • Organized and used industrial cleaning products following strict safety procedures

Customer Service Representative

Center Ice Arena
North Canton, OH
09.2012 - 03.2014
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Updated account information to maintain customer records
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Greeted customers entering store and responded promptly to customer needs
  • Built relationships with customers to encourage repeat business
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels

Education

Automotive Technology -

Stark State College
North Canton, OH

Criminal Justice -

Kent State University Stark
North Canton, OH

Diploma -

St. Thomas Aquinas High School
Louisville, OH
05.2012

Skills

  • Staff Training, Sales Expertise, Handling Customer Complaints, Records Maintenance, Client Rapport-Building, Account Management, Excellent Communication, Multitasking and Organization, Diagnostics and Repair, Warranty Claims Process Management

Certification

  • Ford Senior Master Service Advisor Certification
  • Ford Senior Master Service Manager Certification

Timeline

Store Manager

Belle Tire
10.2024 - Current

Service Manager

Steve Rogers Ford
02.2024 - 10.2024

Auto Claims Adjuster

Protective
11.2023 - 02.2024

Automotive Service Advisor

Klaben Ford Lincoln, Inc.
05.2018 - 10.2023

Automotive Service Advisor

Schoner Chevrolet
02.2016 - 05.2018

Automotive Service Technician

Schoner Chevrolet
10.2014 - 02.2016

Field Supervisor

A Quality Facility Services
03.2014 - 10.2014

Customer Service Representative

Center Ice Arena
09.2012 - 03.2014

Automotive Technology -

Stark State College

Criminal Justice -

Kent State University Stark

Diploma -

St. Thomas Aquinas High School

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