Mario Payne
Electrical Technician/Engineer
Warwick,RI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work History
Electrical Technician/Engineer
On Time Battery and Power
Plainville, Massachusetts
06.2017 - Current
- Installed, adjusted and calibrated electrical equipment and instrumentation to maintain proper performance.
- Provided exceptional customer-facing support, resolving technical inquiries and issues to ensure high levels of customer satisfaction.
- Conveyed complex technical information clearly and concisely in both written and verbal forms. Managed multiple tasks independently, including scheduled and unscheduled maintenance, troubleshooting, and repairs.
- Utilized advanced digital tools to maintain service records and communication logs.
- Tested wiring and other system parts for electrical flow and function.
Equipment Manager
U.S. Soccer Federation
Carson, CA
10.2016 - 06.2017
- Monitored equipment and tool inventory to consistent replenishment in alignment with demand.
- Inventoried and loaded supplies for travel.
- Increased organizational efficiency by multitasking to foster timely project completion.
- Maintained clean and organized facilities.
- Assisted coaches and players by resolving equipment-related issues, serving as main point of contact for troubleshooting.
- Acted as language liaison, facilitating communication between English and Spanish-speaking team members.
- Managed multiple tasks such as equipment setup, maintenance, and inventory management in high-pressure environments
Resident Assistant
Regis College
Weston, MA
08.2015 - 05.2016
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Served as approachable resource for residents seeking advice or assistance with personal or academic issues.
- Supported students experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services.
- Improved communication between residents and management through consistent updates and informative newsletters.
- Organized events, addressed conflicts, and handled various administrative tasks effectively.
Student Supervisor
Aramark
Weston, MA
10.2012 - 05.2016
- Promoted healthy work-life balance among students through workshops on time management skills.
- Streamlined processes for scheduling, attendance tracking, and record-keeping, contributing to improved efficiency.
- Managed customer service operations, ensuring high-quality service delivery and positive customer experiences.
- Supervised and trained staff to uphold excellent customer service standards and cashier policies, improving customer satisfaction.
- Provided direct customer support by handling food orders and resolving customer inquiries and complaints efficiently.
- Organized and allocated resources required to meet needs of students and instructors.
Account Executive
Credit-Aumni Innovation Grp
Providence, RI
07.2015 - 12.2015
- Established long-lasting relationships with key decision-makers within client organizations, solidifying company''s reputation as trusted partner in their respective industries.
- Developed customized solutions to meet client needs, contributing to 20% increase in customer retention.
- Conducted in-depth market research to generate new sales leads and expand customer base.
Education
Bachelor of Arts - Communications
Regis College
Weston, MA 08.2012 - 05.2016
Skills
Team Player
Problem-solving aptitude
Written and Verbal Communication
Multitasking and Time Management
Digital Proficiency (Microsoft Office, G Suite)
Bilingual: Fluent in English and Spanish
Critical Thinking
Preventive Maintenance
Customer Relations
Error Troubleshooting
Interpersonal Skills
Quality testing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
Staco Energy Manufacturer training
Timeline
Staco Energy Manufacturer training
04-2023
Electrical Technician/Engineer
On Time Battery and Power
06.2017 - Current
Equipment Manager
U.S. Soccer Federation
10.2016 - 06.2017
Resident Assistant
Regis College
08.2015 - 05.2016
Account Executive
Credit-Aumni Innovation Grp
07.2015 - 12.2015
Student Supervisor
Aramark
10.2012 - 05.2016
Bachelor of Arts - Communications
Regis College
08.2012 - 05.2016