MARIO PEREZ
Miami
Summary
Dynamic and results-driven professional with extensive experience in sales, marketing, operations management, and technical support. Proven ability to drive customer satisfaction, optimize processes, and achieve measurable business outcomes. Adept in data analysis, client relations, and leveraging technical expertise to enhance productivity and profitability. Fluent in English and Spanish, with conversational proficiency in German.
Overview
14
14
years of professional experience
Work History
Samsung Experience Consultant
Samsung/2020 Companies
12.2017 - Current
- Led the district in sales metrics for six consecutive quarters, achieving consistent growth in cellular and wearable device sales
- Delivered a 90% customer satisfaction rating, as measured through customer-reported satisfaction surveys
- Provided in-depth technical specifications and promotional training to Best Buy employees, driving a 10% sales improvement over three straight quarters
- Acted as a liaison between retail customers and Samsung corporate teams to resolve escalated issues effectively
- Curated engaging product displays bi-annually to align with Samsung’s latest product releases
Operations Manager
Modern Industries
07.2022 - 10.2023
- Achieved an 80% proposal-to-project success rate by developing tailored client proposals based on analytical data and project requirements
- Optimized daily operations by resolving logistical challenges, including equipment failures, traffic delays, and order adjustments
- Provided regular updates to executive leadership, including weekly reports and ad hoc analyses
- Maintained strong relationships with clients and subcontractors through proactive communication and exceptional service delivery
Online Sales Chat Specialist
Sykes/Alpine Access
01.2015 - 01.2018
- Consistently met or exceeded customer resolution time goals, achieving a 10-out-of-12 quarter success rate
- Improved customer retention with an 80% renewal rate and a 15% upsell rate throughout tenure
- Extensively utilized Salesforce and proprietary chat software to enhance customer interactions and track performance metrics
Account Executive
United Business Media
02.2011 - 06.2014
- Secured a $500,000 Lenovo reseller purchase for a school district by coordinating with distributors and stakeholders
- Regularly exceeded call targets, with over 75 daily contacts to nurture client relationships and drive sales
- Leveraged Salesforce and Excel to track customer trends, inform strategic decisions, and execute impactful marketing initiatives
Education
Bachelor of Arts - Communication
Columbus State University
Columbus, GA12.2008
Bachelor of Science - Psychology
Columbus State University
Columbus, GA06.2007
Skills
- Sales Strategy
- Customer Engagement
- Data Analysis
- Proposal Development
- Python Programming
- IT Troubleshooting
- CRM Tools
- Salesforce
- Microsoft Office Suite
- Operations Management
- Logistics Coordination
- Multilingual Communication
- English
- Spanish
- German
Certifications
Google IT Support Specialist Certification, 03/01/22
Python Programming: Basics to Advanced (Udemy)
Timeline
Operations Manager
Modern Industries
07.2022 - 10.2023
Samsung Experience Consultant
Samsung/2020 Companies
12.2017 - Current
Online Sales Chat Specialist
Sykes/Alpine Access
01.2015 - 01.2018
Account Executive
United Business Media
02.2011 - 06.2014
Bachelor of Science - Psychology
Columbus State University
Bachelor of Arts - Communication
Columbus State University
Similar Profiles
Whitney LeBlancWhitney LeBlanc
Tier 2 Service Technician at Samsung/ AsurionTier 2 Service Technician at Samsung/ Asurion
Taylor B Alvares-AndradeTaylor B Alvares-Andrade
Indirect Sales Manager at Samsung Electronics - 2020 CompaniesIndirect Sales Manager at Samsung Electronics - 2020 Companies
Wesley CochranWesley Cochran
Samsung Experience Consultant at 2020 Companies/SamsungSamsung Experience Consultant at 2020 Companies/Samsung