Mario Perez
Perth Amboy,NJ
Summary
Dynamic Operations Manager at Sodexho Marriott Services with a proven track record in inventory management and employee training. Enhanced efficiency through process improvements and quality control, while fostering a motivated team. Committed to regulatory compliance and exceptional customer service, ensuring a seamless experience for guests and staff alike.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities Knowledgeable equipment, supplies inventory, and cleaning procedures.
Overview
17
17
years of professional experience
Work History
Operations Manager
Sodexho Marriott Services
Newark, NJ
03.2000 - 04.2017
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Identified opportunities for process improvements in order to increase efficiency and productivity of housekeeping services.
- Supervised, trained, evaluated, and scheduled a staff of 30 housekeepers daily.
- Ordered cleaning supplies, linens, chemicals, amenities. as needed.
- Maintained accurate records of supplies and equipment inventory.
- Resolved customer complaints in a timely manner.
- Conducted regular meetings with housekeeping staff to discuss performance issues.
- Reviewed existing contracts with vendors supplying linen, uniforms, chemicals, amenities.
- Performed quality control inspections for guest rooms and public areas.
- Monitored employees' work hours to ensure proper staffing levels were maintained at all times.
- Ensured compliance with safety regulations and health codes.
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Education
English Language
Union County College
Elizabeth, NJ04-1996
High School Diploma -
Elizabeth NJ
Elizabeth, NJ06-1995
Skills
- Inventory management
- Quality control
- Employee training
- Customer service
- Staff scheduling
- Regulatory compliance
- Safety management
- Performance evaluation
Timeline
Operations Manager
Sodexho Marriott Services
03.2000 - 04.2017
English Language
Union County College
High School Diploma -
Elizabeth NJ
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