Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mario Polanco

Management/Supervisor
San Bernardino,CA

Summary

I am looking in to furthering my career with the management and lead experience IV have gained. IV have leader ship and management skills throughout work history. Management or lead positions has been my main job experience and is the position am strong in. Iv took classes for management and business and is a career I’m looking into to turning into a career. am currently looking forward to going back to school to continue in business leadership and management degree and feather my skills. Industrious Forklift Operator trained in all aspects of shipment inspections and transportation. Versed in using scanners and warehouse management systems (WMS) to promote safe and on-time shipment and delivery. Strong and robust individual comfortable lifting up to 100 pounds and operating all job-related equipment such as shrink wrap machines. Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills. Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

15
15
years of professional experience

Work History

Warehouse Associate/Forklift Operator

The Home Depot
Redlands, CA
10.2020 - Current
  • Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets, and staged pallets and loads into truck when ready for shipment.
  • Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
  • Transported stowed product inventory to various locations throughout unit, labeling and replenishing inventory items, making boxes and loading and unloading trailers to keep stock in proper condition.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Received cargo by lifting and moving it using hand trucks and pallet jacks.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Removed orders from storage, wrapped and staged for shipments.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Assembled and filled more than 100 or more shipments per day and prepared all shipping documentation

Associate/Process Assistant/Leader

Amazon Wearhouse
Redlands, CA
05.2012 - 07.2019
  • Amazon,Shipping dock shipping/PA/ management
  • Earned trust of others through open, honest communication and reliable follow-through.
  • Coordinated and supervised staff and continuously evaluated performance.
  • Maintained confidentiality of company information.
  • Managed variety of timelines and multiple projects.
  • Developed and updated tracking spreadsheets for [Type] tasks.
  • Arranged development and delivery of updated training for staff.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Developed reporting and insights for investor relations meetings.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.

Lead Cashier, Busser/Supervisor

San Manuel casino
Highland, C.A
12.2014 - 02.2018
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Educated employees on register use, merchandising and customer service.
  • Delivered backup coverage to provide customers with optimal support.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
  • Directed team of 40 or more cashiers to maximize performance and deliver exceptional service to every customer
  • Mentored new team members on POS system operation, customer service strategies and sales goals

Sales/night Manager/ Cashier/customer service

S and K Mini Mart and Gas
Los Vegas, Nevada
01.2013 - 01.2015
  • Customer support/ management
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Counted money in drawers at beginning and end of each shift.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.

Customer Service Cashier

T-Shirt Outlit
San Bernardino, C.A
08.2007 - 12.2014
  • Shirt warehouse out lit, /customer support/stocking and cleaning/ cashier/ computer Microsoft word supervisor/ Management
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Set up new sales displays each week.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.

Education

HIGH SCHOOL DIPLOMA -

ARROYO VALLEY HIGH SCHOOL

No Degree -

San Bernardino Valley College
San Bernardino, CA

Skills

  • Waste Prevention
  • Forklift Operation
  • Rate Control
  • Vehicle Maintenance
  • Strategic planning
  • Policies and procedures
  • Training and mentoring
  • Team Building
  • Logistics
  • Inventory oversight
  • Manhattan experience
  • Attention to Detail
  • Operations management
  • Safety understanding
  • Business administration

Timeline

Warehouse Associate/Forklift Operator

The Home Depot
10.2020 - Current

Lead Cashier, Busser/Supervisor

San Manuel casino
12.2014 - 02.2018

Sales/night Manager/ Cashier/customer service

S and K Mini Mart and Gas
01.2013 - 01.2015

Associate/Process Assistant/Leader

Amazon Wearhouse
05.2012 - 07.2019

Customer Service Cashier

T-Shirt Outlit
08.2007 - 12.2014

HIGH SCHOOL DIPLOMA -

ARROYO VALLEY HIGH SCHOOL

No Degree -

San Bernardino Valley College
Mario Polanco Management/Supervisor