Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARIO QUINTERO

Haltom City,TX

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

10
10
years of professional experience

Work History

International Exports

Crane World Wide
11.2024 - Current
  • Maintained high productivity in fast-paced environments through effective time management.
  • Showcased adaptability by learning quickly in dynamic situations.
  • Collaborated with team members, offering guidance and support as needed.
  • Demonstrated strong communication skills through clear verbal and written interactions.
  • Worked flexible hours, including nights and weekends, to meet operational demands.
  • Emphasized personal responsibility and self-motivation in all tasks.
  • Successfully completed all tasks within specified deadlines by managing time efficiently.
  • excelled in both independent roles and teamwork settings.

Router (Contract)

Williams-Sonoma, Inc.
07.2024 - 10.2024
  • Would route drivers upcoming deliveries.
  • Review all orders.
  • Email hubs for delivery details.
  • Finalize orders.
  • Finalize deliveries.
  • Answer emails.
  • Conference calls
  • Would finalize all delivers and send to hubs for any changes that may need to happen.

Wave Planner

Americold Logistics
02.2022 - 06.2024
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Liaised with internal and external customers to drive timely delivery of goods and orders.
  • Analyzed client orders and deadlines with available driving personnel to plan and execute assignments.
  • Logged, processed and followed up on merchandise authorization shipments in databases.
  • Maintained and updated systems to drive communication with internal and external customers.
  • Oversaw loading and unloading activities at warehouses and distribution centers.
  • Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
  • Organized and monitored the shipment of products in accordance with customer requirements.
  • Responded quickly to customer inquiries about order status or changes in schedules.
  • Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.

Customer Service Representative

Roadrunner Transportation Systems Inc.
04.2019 - 02.2022
  • Answered incoming calls and emails, providing frontline customer support or assistance with product.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed positive relationships with customers through friendly interactions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Implemented innovative methods for streamlining the customer service process.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Resolved customer complaints promptly and efficiently.

Inventory Quality Control Specialist

Target Distribution Center
07.2015 - 05.2019
  • Resolved customer complaints regarding shortages or discrepancies in shipments.
  • Collaborated with other departments to resolve issues regarding supply chain management.
  • Developed processes to improve efficiency in inventory management operations.
  • Conducted daily inventory checks to ensure accuracy of stock levels.
  • Recommended changes or modifications to current policies and procedures related to inventory management.
  • Prepared comprehensive reports detailing findings from periodic reviews and audits.
  • Performed quality control inspections on all items before they were shipped out.
  • Coordinated inventory, stocking and ordering.
  • Performed scheduled inventory counts and supply audits.
  • Performed inventory cycle counting and identified discrepancies.
  • Inspected incoming materials for damage.
  • Entered information into system to update status reports.
  • Developed and implemented effective inventory control systems.
  • Performed regular cycle counts to ensure accuracy of inventory records.
  • Ensured proper storage conditions for all items in the warehouse.
  • Maintained accurate and up-to-date inventory records.
  • Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
  • Investigated discrepancies between physical count and computer records.

Education

High School - undefined

Midlothian High School
Midlothian, TX

Skills

  • Forecasting Accuracy Written Communication
  • Supply Chain
  • SAP
  • Logistics Optimization Warehouse Operations
  • Microsoft Office Multitasking
  • Production Management
  • Shipping coordination Organizational Skills
  • Freight Experience

Timeline

International Exports

Crane World Wide
11.2024 - Current

Router (Contract)

Williams-Sonoma, Inc.
07.2024 - 10.2024

Wave Planner

Americold Logistics
02.2022 - 06.2024

Customer Service Representative

Roadrunner Transportation Systems Inc.
04.2019 - 02.2022

Inventory Quality Control Specialist

Target Distribution Center
07.2015 - 05.2019

High School - undefined

Midlothian High School

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