Mario Ramirez

Load and unload rail cars and trucks,and operate Bobcat,Front end loader and Forklifts.

• Improved product quality by monitoring and adjusting process parameters based on analytical data from laboratory tests.
• Ensured safety compliance with strict adherence to industry regulations, company guidelines, and proper handling of hazardous materials.
• Collaborated with research and development teams to test new processes or technologies, providing valuable feedback for potential scale-up to full production capacity.
• Troubleshot equipment malfunctions promptly to minimize disruption to production schedules and maintain optimal system performance.
• Implemented process improvements that resulted in higher yields, reduced costs, and improved manufacturing efficiency overall.
• Reduced downtime by performing routine maintenance checks on plant machinery and identifying potential issues.
• Contributed to a positive workplace culture by fostering open communication among team members and maintaining a strong focus on safety awareness.
• Enhanced production efficiency by optimizing chemical processing operations and equipment settings.
• Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid and accidents.
• Stored, retrieved, mixed, and monitored chemicals used in production process.
• Evaluated raw material specifications and coordinated procurement activities to ensure timely delivery of required resources for uninterrupted plant operations.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.