Mario Ramirez
Glendale,AZ
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
28
28
years of professional experience
Work History
Uber Driver
Self Employed Services
01.2022 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- 10,000 completed trips.
Inside Sales Representative
TriNet Mainline Sales
01.2023 - 06.2023
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Managed friendly and professional customer interactions.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Set up new accounts, established customer credit and set up payment methods.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Managed approximately 15 plus incoming calls, emails and faxes per day from customers.
Operations Manager
Ferguson Enterprises LLC
Surprise, AZ
07.2021 - 11.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Branch Manager
Canyon Pipe & Phoenix Whsl
Surprise, AZ
07.2019 - 07.2021
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Managed approximately 15 plus incoming calls, emails and faxes per day from customers.
Inside Sales Representative
Canyon Pipe & Phoenix Whsl
Surprise, AZ
07.1997 - 07.2019
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Emphasized product features based on analysis of customers' needs.
- Created and updated customer accounts with relevant information.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Set up new accounts, established customer credit, and set up payment methods.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Managed and recorded leads from outbound telephone marketing.
- Managed approximately 15 plus incoming calls, emails and faxes per day from customers.
Education
High School Diploma -
Trevor Browne High School
Phoenix, AZSkills
- ADP Workforce Now
- Microsoft Excel
- Microsoft Office
- Solar Eclipse
- Eclipse
- Trilogy
- Workday
- Nova
- Goetab
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Inside Sales Representative
TriNet Mainline Sales
01.2023 - 06.2023
Uber Driver
Self Employed Services
01.2022 - Current
Operations Manager
Ferguson Enterprises LLC
07.2021 - 11.2022
Branch Manager
Canyon Pipe & Phoenix Whsl
07.2019 - 07.2021
Inside Sales Representative
Canyon Pipe & Phoenix Whsl
07.1997 - 07.2019
High School Diploma -
Trevor Browne High School
Similar Profiles
MARÍA ELÍZABETH FREIREMARÍA ELÍZABETH FREIRE
Entrepreneur at Self Employed ServicesEntrepreneur at Self Employed Services
Gary LimGary Lim
Professional Stock Trader at Self Employed ServicesProfessional Stock Trader at Self Employed Services
Travon DelgadoTravon Delgado
Mobile Barber at Self Employed ServicesMobile Barber at Self Employed Services
Jaylen DoddJaylen Dodd
Cable Lineman Helper at Self Employed ServicesCable Lineman Helper at Self Employed Services
Brandon TranBrandon Tran
Premium In-seat Runner | Chase Field at Levy RestaurantsPremium In-seat Runner | Chase Field at Levy Restaurants